Mr. Donovan Lam is the appointed Senior Manager, Marine Claims with Great American Insurance Company, Singapore Branch. In this role, Mr. Lam oversees the claims management of all Marine classes of business to drive best practices and deliver the highest claims service to clients.
Donovan has over 27 years of extensive experience in Marine claims, starting in an International Average Adjusting firm before moving into Claims Management in insurance companies. Prior to this appointment, he was a Senior Claims Manager – Marine with Zurich Insurance Co Ltd in Hong Kong. He was responsible for leading a team of technical claims professionals to follow company’s policies and processes ensuring accurate and timely resolutions of marine claims which include international programs, cargo, yacht and pleasure craft, logistics’ and freight forwarder’s liability, port and terminal liability and fine arts and species. In addition to the local role, he was also the Marine Claims Manager, Asia Pacific which he was giving technical support in the development and implementation of the strategic direction for the regional claims and the assigned branches/business areas and units.
He holds a Bachelor of Social Science degree in Geography and is also an Associate member of the Chartered Insurance Institution of London.