Puan Mui Hong
Ms. Puan Mui Hong is the appointed Senior Manager, Property & Casualty Claims with Great American Insurance Company, Singapore Branch. In this role, Ms Puan oversees the claims management of all Property & Casualty classes of business to drive best practices and deliver the highest claims services to clients.
Mui Hong has over 20 years of extensive claims experience working with global insurers. Throughout her career, she has been responsible for the full spectrum of Property & Casualty and Motor Claims. Prior to this appointment, Mui Hong was an Assistant Vice President, Motor Claims managing a team with Liberty Insurance. She also had experiences at AIG and was responsible for both Express Claims Unit and Commercial Lines. In addition to the local role, Mui Hong participated in the Barometer of Liability Agreement (BOLA) work committee at GIA and was also an Adjudicator at GIA in relation to Motor Claims escalated for adjudication.
She holds a Bachelor of Arts and Social Science degree with National University of Singapore (NUS) and also a Diploma in Insurance awarded by The Chartered Insurance Institute (ACII). She is also a certified Lean Expert by Kaizen Consulting Group.