The Power of Feedback – Focusing on Customer Satisfaction – Mark Vuono, President, Great American Environmental Division
Great American Environmental believes in a clients-first philosophy. Our top priority is to provide the best service and coverage to our brokers and their clients with one of a kind products.
Earlier this year, we conducted our broker satisfaction survey in an effort to help us ensure we continue to support you and your clients' business needs. We sincerely thank everyone who participated! Through the feedback garnered, we are able to reflect, refresh and realign our efforts to further support each of you. Thank you again for participating and contributing to our direction for 2020 and beyond – we remain committed to maintaining our standing as your environmental carrier of choice!
Reflect: Areas of Success and Continued Focus
We received positive feedback in a number of areas including:
Excellent customer service
High-level industry expertise
Ethical business practices
From our underwriting teams to our claims department, we pride ourselves on our commitment to servicing our clients’ needs and look forward to maintaining the high standard of service our brokers have come to know and expect.
Refresh: New Products and Services
Great American Environmental is continuously looking for ways to expand our services for you and share information on our current products. One area where our brokers expressed interest was in receiving additional marketing materials to stay informed regarding our products and service offerings. We are constantly developing new marketing resources in an effort to assist you as you navigate the needs of your clients. Some of our latest resources are featured below!
Be sure to check out our product features section of the Environmental Insider as well as our various product pages for additional information. Don’t forget to subscribe to our mailing list to ensure you are receiving the most up-to-date news from our division.
Realign: Future Opportunities
We strive to serve our brokers at the highest level. Based on your feedback, we are making a commitment to continually improve our response time and quality of underwriting, so these remain differentiators for us. We will continue to expand our coverage offerings, market our newest products and increase our face-to-face activities - all with the goal of better supporting you in mind.
Your feedback is what helps us improve. We greatly appreciate and value your feedback, and will continue to strive to offer you the best possible experience as you work to best protect your clients and their businesses.
With the uncertainty resulting from the current pandemic, we are here to do everything we can to ensure you have access to the products and services you need to serve your clients. While we look forward to seeing you in-person at future events and conferences, during this time, our underwriters are happy to schedule video conferences or phone calls to address any product needs you may have in the near future.
Haven’t met with an underwriter on our team yet? We’d love to connect! If interested, let us know, and we’ll coordinate a date and time that works best with your schedule.
Great American remains proud to serve as a leader in the environmental insurance marketplace, and we look forward to continuing to provide our brokers and agents with the safe guidance, superior underwriting and claims handling you and your clients deserve.
Thank you for choosing Great American Environmental! It has always been our commitment to provide you with the support you need to see your business succeed.
Mark is Divisional President after holding the position of Chief Underwriting Officer since the start of Great American’s Environmental Division. Along with his extensive experience in the insurance field including business planning, product development, underwriting and training, his background also includes experience as an environmental specialist as well as a health & safety officer. He is based out of our Exton, PA office.