Please note:

Great American’s Annuity businesses have been sold to MassMutual, effective May 28, 2021. If you are a current customer, you can continue to find account information by logging into the secured website or by calling Customer Service at 800-854-3649. You may also contact your financial professional.
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Great American Life Annuity Reviews

See what some of our customers are saying.

At Great American Life Insurance Company, our goal is to simplify your path to financial security. You can find annuities that are easier to understand, helping to achieve your goals with no surprises.

Based in Cincinnati, Ohio, our Customer Service representatives strive to provide friendly, knowledgeable and timely service to each of our 500,000+ contract owners.

Here’s what some of our customers are saying about their experience with Great American Life!

“I like the callback option, so I wasn’t on the phone waiting. The callback was very prompt and was received at the time the recording said.”

— Mary C. on Jul 5, 2018

“I am very happy with the service I receive every time I do a transaction with your company. The people helping me have always been friendly, courteous and knowledgeable. Thank you very much.”


— Keith Y. on Jun 26, 2018

“GA takes many more days to respond to a withdrawal request and then many more days to send funds compared to my other TSA companies. Other companies don't require hard copy forms to be returned and a multi-step process to receive funds from my account. Slow, cumbersome process.”

Our average processing time is 1-2 business days. Be sure to sign up for e-alerts to track the status of your request!

— Anonymous on Jun 25, 2018

“Thanks for all of the great service throughout 34 years.”

Anonymous on Jun 20, 2018

“Representatives were very polite and helpful.”

— Alma R. on Jun 15, 2018

“I have always been satisfied with the personal assistance given to me.”

— Norma W. on Jun 10, 2018

“Very helpful and have been prompt in providing necessary information. Thank you!”

— Katie W. on May 29, 2018

“Always had great customer service. Would definitely recommend Great American.”

— Barbara P. on May 23, 2018

“You are a client-oriented company. I’m so happy I chose to take advantage of your financial services.”

Linda N. on May 19, 2018

“The customer service personnel were always courteous and kind.”

— Anonymous on May 15, 2018

Do you have questions about the MassMutual sale?

Learn more here

Why Great American Life

As a leading provider of annuities, Great American Life Insurance Company is committed to helping people plan for a secure retirement. We offer a level of financial strength that our customers can count on. We are a wholly owned subsidiary of MassMutual, one of the largest life insurance companies in the U.S., founded in 1851.

Learn more about Great American Life Annuities.

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