Please note:

Great American’s Annuity businesses have been sold to MassMutual, effective May 28, 2021. If you are a current customer, you can continue to find account information by logging into the secured website or by calling Customer Service at 800-854-3649. You may also contact your financial professional.
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Great American Life Annuity Reviews

See what some of our customers are saying.

At Great American Life Insurance Company, our goal is to simplify your path to financial security. You can find annuities that are easier to understand, helping to achieve your goals with no surprises.

Based in Cincinnati, Ohio, our Customer Service representatives strive to provide friendly, knowledgeable and timely service to each of our 500,000+ contract owners.

Here’s what some of our customers are saying about their experience with Great American Life!

“Great customer service! Very professional. Don’t see that very often anymore. Keep up the wonderful work! Thanks again.”

— Ginger M. on May 3, 2018

“It took a long time to finish the procedure, but the person that took care of me was very helpful”

— Anonymous on Apr 27, 2018

“I find the employees to be very helpful, courteous and knowledgeable in their work.”

Judy D. on Apr 16, 2018

“Keep up the great work that you are doing on behalf of your clients.”

— Everett W. on Apr 10, 2018

“When I requested information about how to withdrawal money from my account, I was not told that the form I filled out needed to be sent first to a plan administrator. I did not know what or who the plan administer is, so it took me an additional two weeks to receive the funds.”

We know plan administrator requirements can be confusing. We’re always available to help our policyholders work through any questions!

— Linda N. on Apr 4, 2018

“I am now 79 years old and on social security only. Having Great American handle the amount of funds I was able to save has been a great experience for me. When sending a request for a withdrawal, my request has been handled quickly and I appreciate it.”

— Arlene T. on Apr 2, 2018

“Your customer service department was nice to work with. I used the live chat.”

— Clyde M. on Mar 24, 2018

“It is so pleasant working with people that have a positive attitude and are happy to help.”

— Tamala F. on Mar 16, 2018

“It takes too long to receive your money.”

Our average processing time is 1-2 business days and many withdrawal requests of up to $25,000 may be made over the phone!

— Jack P. on Mar 9, 2018

“I’ve always had exceptional service when I have called and spoken with your representatives. They are very knowledgeable, courteous and efficient.”

— Linda M. on Mar 4, 2018

Do you have questions about the MassMutual sale?

Learn more here

Why Great American Life

As a leading provider of annuities, Great American Life Insurance Company is committed to helping people plan for a secure retirement. We offer a level of financial strength that our customers can count on. We are a wholly owned subsidiary of MassMutual, one of the largest life insurance companies in the U.S., founded in 1851.

Learn more about Great American Life Annuities.

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