Please note:

Great American’s Annuity businesses have been sold to MassMutual, effective May 28, 2021. If you are a current customer, you can continue to find account information by logging into the secured website or by calling Customer Service at 800-854-3649. You may also contact your financial professional.
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Great American Life Annuity Reviews

See what some of our customers are saying.

At Great American Life Insurance Company, our goal is to simplify your path to financial security. You can find annuities that are easier to understand, helping to achieve your goals with no surprises.

Based in Cincinnati, Ohio, our Customer Service representatives strive to provide friendly, knowledgeable and timely service to each of our 500,000+ contract owners.

Here’s what some of our customers are saying about their experience with Great American Life!

“All of the customer service representatives are extremely knowledgeable and helpful. Very easy to work with.”

— Anonymous on Mar 28, 2017

“It use to take anywhere from 3-6 weeks to get a withdrawal payment and the last 3-4 times I have done it has been wonderfully quick. I appreciate the new speed. Thanks.”

Donna M. on Mar 23, 2017

“I have had a very good experience with Great American. My money has been safe and secure.”

— Anonymous on Mar 14, 2017

“Request for withdrawal was easy and processed quickly. I received a friendly and professional response from everyone I spoke with on the phone. I found the on hold time was quite long, but the music played was pleasant and never became annoying.”

Hold times may be longer when we’re experiencing a high volume of calls, so consider using our callback option to have a customer service representative contact you!

— Sharlene F. on Mar 1, 2017

“I really like the friendliness of the service reps and your rapid responses to emails.”

— Albert P. on Feb 14, 2017

“I have always had a positive experience with Great American. Never a problem. Always polite and courteous representatives helping me.”

— Anonymous on Feb 3, 2017

“This company does what it says it’s going to do and does it timely and communicates with the customer when necessary.”

— Anonymous on Feb 1, 2017

“Great American delivers on their mission statement. Service is above par.”

— Ken G. on Jan 31, 2017

“Having retired in 2012, I felt it was unnecessary to go through the process of securing signature from a plan administrator. But, I am thankful this process is going through speedily with no hassles Thank you.”

We're happy to help our customers understand and work through plan administrator requirements!

— Robert G. on Jan 26, 2017

“The promptness and timely process to my requests has been great. Your dedication to customer service is greatly appreciated. Thanks for the years of service.”

— Anonymous on Jan 16, 2017

Do you have questions about the MassMutual sale?

Learn more here

Why Great American Life

As a leading provider of annuities, Great American Life Insurance Company is committed to helping people plan for a secure retirement. We offer a level of financial strength that our customers can count on. We are a wholly owned subsidiary of MassMutual, one of the largest life insurance companies in the U.S., founded in 1851.

Learn more about Great American Life Annuities.

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