Please note:

Great American’s Annuity businesses have been sold to MassMutual, effective May 28, 2021. If you are a current customer, you can continue to find account information by logging into the secured website or by calling Customer Service at 800-854-3649. You may also contact your financial professional.
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Great American Life Annuity Reviews

See what some of our customers are saying.

At Great American Life Insurance Company, our goal is to simplify your path to financial security. You can find annuities that are easier to understand, helping to achieve your goals with no surprises.

Based in Cincinnati, Ohio, our Customer Service representatives strive to provide friendly, knowledgeable and timely service to each of our 500,000+ contract owners.

Here’s what some of our customers are saying about their experience with Great American Life!

"I’m especially impressed with the quick help I received with my request to withdraw funds during these hard COVID times."

Anonymous on Dec 27, 2020

"The team at Great American helped me through the whole process. Every rep I spoke with was very nice!"

— Anonymous on Dec 22, 2020

"Customer service was outstanding. You made dealing with paperwork at such a sad time so much easier."

— Tambra S. on Dec 16, 2020

"Your forms are clear and I really appreciate that."

— Sandra L. on Dec 1, 2020

"I called for help to fill out the requested form and the rep who helped me was excellent. It's a seven-page form & I didn't want to make any mistakes of withdrawal. The rep was patient, knowledgeable and super pleasant."

Eugenia S. on Nov 24, 2020

"My lack of confidence is not with Great American but with the whole process of doing the required RMD for a 403b. For a senior, I find the process of securing the correct forms, forwarding them to a third-party administrator and then on to you very cumbersome and wish it were an automatic process."

We know plan administrator requirements can be frustrating. We’re always available to help our policyholders work through any questions!

— Roberta M. on Nov 16, 2020

"Representative listened well, was very knowledgeable and answered all of my questions in a professional manner. I was highly satisfied!"

— Anonymous on Nov 6, 2020

"Thank you for working with me and having my best interest at heart."

— Shirley K. on Nov 2, 2020

"Each customer service representative that I have spoken to this week has been extremely professional and courteous. I appreciate them taking the time to listen and figuring out how to assist me. Kudos to you for hiring the best-of-the-best."

Deidre T. on Oct 29, 2020

"I have had good service with Great American for 40 years."

— Anonymous on Oct 9, 2020

Do you have questions about the MassMutual sale?

Learn more here

Why Great American Life

As a leading provider of annuities, Great American Life Insurance Company is committed to helping people plan for a secure retirement. We offer a level of financial strength that our customers can count on. We are a wholly owned subsidiary of MassMutual, one of the largest life insurance companies in the U.S., founded in 1851.

Learn more about Great American Life Annuities.

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