Please note:

Great American’s Annuity businesses have been sold to MassMutual, effective May 28, 2021. If you are a current customer, you can continue to find account information by logging into the secured website or by calling Customer Service at 800-854-3649. You may also contact your financial professional.
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Great American Life Annuity Reviews

See what some of our customers are saying.

At Great American Life Insurance Company, our goal is to simplify your path to financial security. You can find annuities that are easier to understand, helping to achieve your goals with no surprises.

Based in Cincinnati, Ohio, our Customer Service representatives strive to provide friendly, knowledgeable and timely service to each of our 500,000+ contract owners.

Here’s what some of our customers are saying about their experience with Great American Life!

“I have always been treated with kindness and respect. I trust your institution to safeguard my retirement and to explain areas I do not understand. Thank you very much.”

Rebecca C. on Jan 12, 2017

“Very quick and polite response to my phone call. Very happy with your service.”

— Cassandra M. on Jan 11, 2017

“Always very professional and processes my requests quickly. Always give me detailed explanations about my annuity . I love this company and have done very well since putting my money with you.”

— Elizabeth W. on Jan 6, 2017

“Each time that I have engaged in conversation with a Representative, I have been guided through the process with the utmost professionalism and courtesy!! Thank You.”

— Anonymous on Jan 3, 2017

"Being a member with Great American make me feel special, I know my account is safe, The service is OUTSTANDING, AMAZING, YOU CAN FEEL THE LOVE!”

— Melverdia Y. on Dec 30, 2016

“Thank you for the quick turnaround. It is deeply appreciated. Vast improvements on customer service.”

Barbara K. on Nov 29, 2016

“I don't think that I am upset with Great American, but with IRS or governmental regulatory rules. Every time I want to change beneficiaries, apply for my RMD, I need to go back to my former employer and get a signoff. Great American has always been helpful when I asked for help”

We understand the IRS rules and regulations surrounding an employer plan can be difficult. We’re here to help our policyholders work through them!

— Judith N. on Nov 28, 2016

“The withdrawal process has improved greatly over the last four years. I especially appreciate the emails to let me know that my requests were received and have been handled.”

— Gwen H. on Nov 22, 2016

“I was very impressed with the courteous customer service, it is so rare to deal with a company that obviously values the customer experience. Emily was my customer service representative and she was patient and thorough in answering all my questions. She was also very prompt in sending me the forms that I needed. I have contacted Great American twice over the years that I have been a customer and both times I have been very pleased.”

 

— Lynda S. on Nov 15, 2016

“Very good service and friendly people, keep up the good work.”

Do you have questions about the MassMutual sale?

Learn more here

Why Great American Life

As a leading provider of annuities, Great American Life Insurance Company is committed to helping people plan for a secure retirement. We offer a level of financial strength that our customers can count on. We are a wholly owned subsidiary of MassMutual, one of the largest life insurance companies in the U.S., founded in 1851.

Learn more about Great American Life Annuities.

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