Please note:

Great American’s Annuity businesses have been sold to MassMutual, effective May 28, 2021. If you are a current customer, you can continue to find account information by logging into the secured website or by calling Customer Service at 800-854-3649. You may also contact your financial professional.
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Great American Life Annuity Reviews

See what some of our customers are saying.

At Great American Life Insurance Company, our goal is to simplify your path to financial security. You can find annuities that are easier to understand, helping to achieve your goals with no surprises.

Based in Cincinnati, Ohio, our Customer Service representatives strive to provide friendly, knowledgeable and timely service to each of our 500,000+ contract owners.

Here’s what some of our customers are saying about their experience with Great American Life!

"Unable to get any human being via the telephone line. It was a tedious exercise in futility. Why bother having a voicemail if it gets you nowhere? All I wanted were my tax documents."

We’re sorry to hear you had a difficult time contacting our Customer Service Representatives. Be sure to take advantage of our callback option to have a representative contact you! Additionally, tax documents can be found by logging into your account at GAIGannuities.com.

— Maureen T. on Aug 10, 2019

"Everyone I spoke to was professional and kind. They helped me greatly and made it easy to prepare and file my claim. I wish to express my appreciation to all of them."

— Zoe N. on Aug 6, 2019

"The customer service representatives I spoke to were very helpful and efficient. I spoke to several representatives over the course of three days and everyone was attentive and answered by questions quickly."

— Jacquelyn M. on Aug 2, 2019

"Excellent experience for over 20 years."

John W. on Jul 29, 2019

"Thank you very much, the experience was great – especially your communication through text updates."

— Anonymous on Jul 26, 2019

"This account was handled through a third party administrator and they did a poor job of keeping touch with me. I only heard from them once after I set up the account almost ten years ago. I would possibly use Great American again, but not through a third party."

We know plan administrator requirements can be frustrating. We’re always available to help our policyholders work through any questions!

— Anonymous on Jul 17, 2019

"Great website; easy to navigate. Overall, an excellent experience."

— Bonnie E. on Jul 12, 2019

"I appreciate the expediency you exercised to process my claim and how you reached out to me to clarify my questions. You definitely went out of your way to reach out to me. Thank you!"

— Leshia R. on Jul 3, 2019

"Your attention to our family and the speed at which you have completed these claims is unheard of. I just want to thank everyone for their help and support."

— Jeff J. on Jun 18, 2019

"Great American has been extremely responsive to any request that I have made. All questions are answered quickly and accurately. It was a great move to switch my 403(b) plan to Great American."

Bettye G. on Jun 12, 2019

Do you have questions about the MassMutual sale?

Learn more here

Why Great American Life

As a leading provider of annuities, Great American Life Insurance Company is committed to helping people plan for a secure retirement. We offer a level of financial strength that our customers can count on. We are a wholly owned subsidiary of MassMutual, one of the largest life insurance companies in the U.S., founded in 1851.

Learn more about Great American Life Annuities.

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