Please note:

Great American’s Annuity businesses have been sold to MassMutual, effective May 28, 2021. If you are a current customer, you can continue to find account information by logging into the secured website or by calling Customer Service at 800-854-3649. You may also contact your financial professional.
Great American Life Insurance Company Legal and Privacy Information

Great American Life Annuity Reviews

See what some of our customers are saying.

At Great American Life Insurance Company, our goal is to simplify your path to financial security. You can find annuities that are easier to understand, helping to achieve your goals with no surprises.

Based in Cincinnati, Ohio, our Customer Service representatives strive to provide friendly, knowledgeable and timely service to each of our 500,000+ contract owners.

Here’s what some of our customers are saying about their experience with Great American Life!

“It would be nice to have revised forms emailed to us when they are adopted to avoid having to complete forms twice”

While we currently don’t send email notices for revised forms, you can download up-to-date forms anytime by logging into your account at GAIGannuities.com!

— Anonymous on Jun 6, 2019

"Very prompt in handling requests. Also, your website provides everything to handle all of my needs."

— Randall V. on Jun 5, 2019

"The wait time on the phone to speak with a customer service representative was the shortest I experienced with any other annuity company. The customer service representative was very courteous and helpful. The processing time on my fund request was excellent."

— Anonymous on May 29, 2019

"People at Great American went out of their way to be helpful about the claims process. It was deeply appreciated."

— Wendy L. on May 21, 2019

"My experience with Great American was excellent and I will always recommend your company to friends and anyone who is interested in annuities! Thank you for your service."

Steven S. on May 3, 2019

“I dislike having to be approved by my employer because my employer does not contribute to my annuity.”

We know plan administrator requirements can be frustrating. We’re always available to help work through any questions!

— Elizabeth W. on Apr 23, 2019

“I would like to say that Great American staff were extremely helpful to me in dealing with a claim for my father. It is a very trying time for me and I was somewhat overwhelmed by everything that I needed to get done. You made things so much easier for me. Thanks so much.”

Pamela M. on Apr 11, 2019

“I appreciate the emails as to where the process is. Turnaround time is faster than expected.”

— Anonymous on Apr 9, 2019

“Everyone is easy to talk to and information pertaining to the contract is easily accessible online. Thank you for all of your assistance.”

— Ernest C. on Apr 2, 2019

“When I called with questions or concerns, the customer service was always friendly and helpful. I always appreciated that.”

— Pamela C. on Mar 27, 2019

Do you have questions about the MassMutual sale?

Learn more here

Why Great American Life

As a leading provider of annuities, Great American Life Insurance Company is committed to helping people plan for a secure retirement. We offer a level of financial strength that our customers can count on. We are a wholly owned subsidiary of MassMutual, one of the largest life insurance companies in the U.S., founded in 1851.

Learn more about Great American Life Annuities.

Tell us about your experience

Submit Feedback