Please note:

Great American’s Annuity businesses have been sold to MassMutual, effective May 28, 2021. If you are a current customer, you can continue to find account information by logging into the secured website or by calling Customer Service at 800-854-3649. You may also contact your financial professional.
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Great American Life Annuity Reviews

See what some of our customers are saying.

At Great American Life Insurance Company, our goal is to simplify your path to financial security. You can find annuities that are easier to understand, helping to achieve your goals with no surprises.

Based in Cincinnati, Ohio, our Customer Service representatives strive to provide friendly, knowledgeable and timely service to each of our 500,000+ contract owners.

Here’s what some of our customers are saying about their experience with Great American Life!

“Your company has great customer service. I called in at least four or five times with random questions and they were polite and helpful every time.”

Anonymous on Mar 19, 2019

“Appreciated the professional and speedy service. Check was received within three days.”

— Richard R. on Mar 16, 2019

“Each time I contacted Great American, the representatives were always very professional, courteous, polite, helpful and easy to talk to.”

— Patricia G. on Mar 8, 2019

“Thank you for promptly addressing any questions I have and always informing me of the process.”

— Diana L. on Mar 5, 2019

“This has been a very long process for my family and me. My husband was sick for a very long time and without the financial help from Great American, I am not sure where we would be today. Thankfully, his policy included the clause for living benefits, which we were able to use for his many years of care. Thank you, Great American for your wonderful staff of people who walked this journey with us, comforted us and handled all claims so efficiently.”

Pamela C. on Feb 20, 2019

“Withdrawal request was handled expeditiously, thanks.”

— Doug R. on Feb 19, 2019

“The website is incredibly user-friendly and the associates I have interacted with have likewise been extremely helpful.”

— Ronnie S. on Feb 18, 2019

“Great, friendly people to deal with. Super-fast times on transactions. Wow! Can’t say enough how happy I am with Great American. Thanks!”

— Anonymous on Feb 2, 2019

“Where is my 1099? I received a letter stating that this document is now available, but I can’t find it anywhere!”

If a 1099 is available for your contract, you can find it by logging into GAIGAnnuities.com. Once you’re there, go to “My Balances” and click on “View Details.” Next, select “Tax Documents” on the left side of the screen.

— Anonymous on Jan 25, 2019

“Thanks for making the filing of paperwork relatively easy – didn't have to get an attorney to read it for us.”

— Micheal G. on Jan 16, 2019

Do you have questions about the MassMutual sale?

Learn more here

Why Great American Life

As a leading provider of annuities, Great American Life Insurance Company is committed to helping people plan for a secure retirement. We offer a level of financial strength that our customers can count on. We are a wholly owned subsidiary of MassMutual, one of the largest life insurance companies in the U.S., founded in 1851.

Learn more about Great American Life Annuities.

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