Please note:

Great American’s Annuity businesses have been sold to MassMutual, effective May 28, 2021. If you are a current customer, you can continue to find account information by logging into the secured website or by calling Customer Service at 800-854-3649. You may also contact your financial professional.
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Great American Life Annuity Reviews

See what some of our customers are saying.

At Great American Life Insurance Company, our goal is to simplify your path to financial security. You can find annuities that are easier to understand, helping to achieve your goals with no surprises.

Based in Cincinnati, Ohio, our Customer Service representatives strive to provide friendly, knowledgeable and timely service to each of our 500,000+ contract owners.

Here’s what some of our customers are saying about their experience with Great American Life!

“I submitted paperwork for two other annuities and Great American was the only one that sent me updates on the status of the process. I am very pleased with your company. Thank you for your prompt and courteous service.”

Anonymous on Nov 16, 2018

“Great American takes away the fear of asking about your own money. Their assistance and help was phenomenal.”

— Bernhard W. on Nov 6, 2018

“Great American takes away the fear of asking about your own money. Their assistance and help was phenomenal.”

Viviane B. on Oct 30, 2018

“Easy to contact and get the information I needed. Everyone I talked or chatted with was very helpful.”

— Dorothy B. on Oct 29, 2018

“Representative was very helpful, professional and patient. Great experience.”

— Karen J. on Oct 9, 2018

“I really like the opportunity to call and make a withdrawal request and the prompt service to receive it.”

— Helen E. on Oct 3, 2018

“My experience as a Great American customer has been, and still is, a most satisfying one. Everyone has always been kind, understanding, considerate, helpful and patient in assisting me with any of my needs, questions or requests.”

Mona D. on Sep 28, 2018

“I called and appreciated the assistance given. My questions were answered and an email with attached forms was received while on the phone. Excellent customer service.”


— Anonymous on Sep 20, 2018

“I’m not sure why the withdrawal process has taken so long. I would have liked an email stating the reason for the delay.”

Our average turnaround time once the request is in good order is 2-3 business days. To receive email updates and track the status of your request, be sure to sign up for e-alerts!

— Anonymous on Sep 18, 2018

“Great American has always been fast to respond and very professional.”

— Jason E. on Sep 10, 2018

Do you have questions about the MassMutual sale?

Learn more here

Why Great American Life

As a leading provider of annuities, Great American Life Insurance Company is committed to helping people plan for a secure retirement. We offer a level of financial strength that our customers can count on. We are a wholly owned subsidiary of MassMutual, one of the largest life insurance companies in the U.S., founded in 1851.

Learn more about Great American Life Annuities.

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