If you recently lost a loved one, please accept our deepest sympathies during this difficult time. Rest assured, we are here to help you with the claims process every step of the way.

To file an annuity or life insurance claim, please complete the online submission form or call our Customer Service Representatives at 800-854-3649.

Please have your loved one’s contract number or Social Security number available so we can accurately answer any questions you may have related to filing a claim.

Frequently Asked Questions about the Claim Process

How long does it take to process a claim?

Once we receive all required forms and documents, most claims are processed within 5-10 business days. We will notify you by mail or email if additional information is needed to process your claim. It’s important to note a claim cannot be processed until all beneficiaries complete and return the required forms and documents.

How do I return my completed forms and documents?

Please use one of the following methods to return your forms and documents:

Standard Mail
Great American Insurance Group
Attn: Claims Department – 10N
P.O. Box 5420
Cincinnati, Ohio 45201-5420

Overnight Mail
Great American Insurance Group
Attn: Claims Department – 10N
301 E Fourth Street
Cincinnati, Ohio 45202

Online
Upload forms and documents to https://securecontact.gaig.com.

Fax
513-412-5122

What if I need to speak with someone?

Our Claims Team is here to help. You can reach us at 800-854-3649, Monday – Friday, 8 a.m. – 5 p.m., ET.

Thank you for your family’s business with Great American Insurance Group