About Our Claims

For more than 20 years, Great American’s Alternative Markets team has specialized in traditional and captive programs. We know claim management and reduction in loss is paramount to both a traditional program’s performance and the profitability of a captive. Our division has the right people, resources, and mindset to generate the best outcomes for our program members. Our flexible, big picture-oriented approach allows us to optimize outcomes with high levels of consistency.

Our Claims Formula for Success

We achieve superior results with:

• Staff expertise and tenure
• Critical resources for maximum efficiency
• Concierge level customer service
• Tailored claims service guidelines
• Focus on outcomes while minimizing expense
• Cost on our corporate scale
• Managing life of our files

Relationship-Oriented Claims

Whether or not your insurance relationship with Great American involves risk-sharing, our goals and objectives are aligned with those of your business. We are mindful of how resources are expended and value collaborative interaction and open communication. Whereas many carriers will arbitrarily adjudicate claims, with us you have a voice in the process.

Expense Philosophy

Alternative Markets does not inflate claims handling costs to include profit. Our expense philosophy is directed at reducing cost and exposure across the board. We strive to push for the absolute best claim outcome on every file.

Claims Contact

Learn More

Distinguishing Programs with Specialty Claims Service