“Customers have access to a comprehensive portal where they can view and make payments by check or credit card. We have been able to transfer our clients to Great American methodically and with a minimum of inconvenience to our agency or our clients. Claims are handled by a small number of designated administrative professionals who have reviewed and studied our policy forms and know the intent of coverage provided. We feel fortunate to have Great American’s program team and enjoy being able to work daily with their team of specialists on our program. We recommend them as 'state of the art' insurance providers for program business, we have placed our trust and our business with Great American.”
— Ellis Hershman, Vice President at Heritage Insurance Services Inc.
“We’ve been with Great American since 2014 and couldn’t be happier. I personally have had the opportunity to work with several of the claims reps for hundreds of claims over the last 5 years and feel they are the best in the business. They are always extremely prompt in getting back to not only the insured, but to our agency to provide us with every detail we need to assist them and the client. No agent looks forward to a claims call, but knowing Great American is working on the claim makes the process a bit easier and gives our agency peace of mind that we’re working with the right folks.”
— Dane Meisler, Vice President at Kapatoes Insurance Services
“I had many options to choose from when seeking a program carrier. I chose Great American because of its people, reputation, financial strength and specialty brand. Great American provided a holistic model from underwriting to claims management to support; a first-class program. Great American pulled every discipline required together with confidence and full cooperation from my agency team. I know my clients are in a great place with an outstanding company that deeply appreciates how important it is to satisfy my clientele.”
— Jason Upton, President at The Upton Group
“Great American Alternative Markets claims and underwriting teams do a wonderful job exceeding our clients' expectations. It is comforting to know we have them behind us to deliver the level of service that is expected of us.”
— Newton Jennings, Program Agent at J. Smith Lanier & Co.