For more than 20 years, Great American’s Alternative Markets team has specialized in traditional and captive programs. We know claim management and reduction in loss is paramount to both a traditional program’s performance and the profitability of a captive. Our division has the right people, resources, and mindset to generate the best outcomes for our program members. Our flexible, big picture-oriented approach allows us to optimize outcomes with high levels of consistency.

Our Claims Formula for Success

We achieve superior results with:

  • Staff expertise and tenure
  • Critical resources for maximum efficiency
  • Concierge level customer service
  • Tailored claims service guidelines
  • Focus on outcomes while minimizing expense
  • Cost on our corporate scale
  • Managing life of our files

Relationship-Oriented Claims

Whether or not your insurance relationship with Great American involves risk-sharing, our goals and objectives are aligned with those of your business. We are mindful of how resources are expended and value collaborative interaction and open communication. Whereas many carriers will arbitrarily adjudicate claims, with us you have a voice in the process.

Expense Philosophy

Alternative Markets does not inflate claims handling costs to include profit. Our expense philosophy is directed at reducing cost and exposure across the board. We strive to push for the absolute best claim outcome on every file.

Claims Contact

Gina Stille
Divisional Assistant Vice President

Office Phone: 973-952-9796

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Distinguishing Programs with Specialty Claims Service
Adam George

Our Claims Excellence

Adam Goerges Receives Outstanding Claims Professional Award

Adam Goerges, Sr. Field Claims Specialist at Alternative Markets, received the Property and Liability Resource Bureau’s 2021 Outstanding Claims Professional Award. Adam has 20 years of claims experience as a multi-line claim professional, specializing in property claims over the last seven years. His passion to become an expert is tempered with a personalized approach to claims handling that makes Adam a one-of-a-kind asset.

This recognition is for his innovative approach to working with California wineries during recent wildfire events, which has helped elevate the claims profession overall.

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