Annuities
Customer Service: 800-854-3649
Monday – Friday 8 a.m.- 5 p.m. ET
Sales & Marketing Support for Agents:
800-438-3398
General Inquiries
Customer Service: 800-545-4269
Great American Insurance GroupP.O. Box 5425
Cincinnati, OH 45201-5425Overnight Address
Great American Insurance Group Tower
Property & Casualty Group
301 E Fourth Street
Cincinnati, OH 45202
Fixed and Fixed-Indexed Annuities
Annuity Investors Life Insurance CompanyGreat American Life Insurance Company
P.O. Box 5420
Cincinnati, OH 45201-5420
800-854-3649
Monday – Friday 8 a.m.- 5 p.m. ET
Variable and Variable-Indexed Annuities
Annuity Investors Life Insurance CompanyGreat American Life Insurance Company
P.O. Box 5423
Cincinnati, OH 45201-5423
800-789-6771
Monday – Friday 8 a.m.- 5 p.m. ET
Life Insurance
Great American Life Insurance Company(for former National Health Insurance Company contract owners)
P.O. Box 5420
Cincinnati, OH 45201-45420
800-952-8138
Monday – Friday 8 a.m.- 5 p.m. ET
(for former Secura Life Insurance and Pioneer Life Insurance contract owners)
P.O. Box 5420
Cincinnati, OH 45201-5420
800-377-5672
Monday – Friday 8 a.m.- 5 p.m. ET
Customer Service: 800-545-4269
Loss Prevention: 800-221-7274
- Claims: 844-424-4669 (844 GAIG NOW)
- Claims Contacts
P.O. Box 5425
Cincinnati, OH 45201-5425
Information for Illinois Policyholders Affected by Storms in Christian County
We are suspending policy cancellations and non-renewals for affected policyholders in Christian County, IL until January 23, 2019. If you are in the affected area, we will work with you by:
- Withdrawing cancellations and reinstating the policy with no lapse in coverage if we cancelled your in-force policy on or after November 23, 2018.
- Extending the time to provide information or required documents such as proof of loss or other claim and policy related documents by at least an additional 60 days.
- Extending the time to repay policy loans by 60 days from the last date allowed or longer, as required under the policy’s or contract’s terms.
Normal cancellation, non-renewal and loan repayment procedures will resume on January 23, 2019.
If you are an affected policyholder and have a complaint regarding a disaster-related dispute or issue, please contact the Illinois Department of Insurance at 866-445-5364 or https://mc.insurance.illinois.gov/messagecenter.nsf. Please see Illinois Bulletin 2018-12 for additional information.
Human Resources / Careers
Investigative Services
Anonymous Hotline for Reporting Fraud
800-228-2860
888-703-0177 (international hotline)
513-369-7109 (fax)
AFG Confidential Ethics Feedback Form
American Financial Group, Inc.49 E Fourth Street, 6th Floor
Cincinnati, OH 45202
ReportFraud@gaig.com
U.S. Foreign Account Tax Compliance Act (FATCA)
To assist our business partners with their FATCA compliance responsibilities, please send requests for Form W-9 or Form W-8BEN-E for our foreign entities to fatca@amfin.com