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Contact Us

At Great American, we are committed to providing you excellent customer service. We care about your experience and are here to help. If you have questions about your insurance, please contact your agent or use the information provided below. We look forward to being of service. 

Contact the Great American Team


Customer Service

Toll-Free Phone: 1-800-545-4269

Please call during our regular business hours of 8 a.m.-5 p.m. Eastern, Monday – Friday.


Mailing Addresses

Great American Insurance Group
P.O. Box 5425
Cincinnati, OH 45201-5425

Overnight Address
Great American Insurance Group Tower
Property & Casualty Group
301 E Fourth Street
Cincinnati, OH 45202



For assistance with a claim, please contact your agent or call us.

844-GAIG NOW (844-424-4669
Option 1: new claims
Option 2: existing claims

Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.

Report a Claim

All P&C Claims Contacts



Human Resources/Careers

To learn more about great job opportunities, our benefits or our culture, visit our Careers page.


Investigative Services

American Financial Group, Inc.
301 E. Fourth St., 8th Floor
Cincinnati, OH 45202
513-369-7109 (fax)
[email protected]

AFG Ethics Helpline
800-228-2860 (domestic)
+1 888-703-0177 (international)
Submit a report online


Foreign Account Tax Compliance Act

To assist our business associates with their U.S. Foreign Account Tax Compliance Act (FATCA) compliance responsibilities, please send requests for Form W-9 or Form W-8BEN-E for our foreign entities to [email protected]


Send Us a Message

Please read and acknowledge the following: Great American’s Annuity businesses – Great American Life Insurance Company, Annuity Investors Life Insurance Company and Manhattan National Life Insurance Company – were sold to MassMutual in May 2021. If you are a current customer, you can find account information on MassMutualAscend.com or by calling Customer Service at 800-854-3649. You may also contact your financial professional.