What Do I Need to Report a Claim?
To help make claim reporting fast and efficient, please be ready to share with us:
- Your name
- Your contact information (address, phone number and email)
- Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
- A Great American policy number (as available)
- The type of loss—auto, property, workers comp, general liability
- Details of what happened
Not sure where to go?
If you're not sure how to proceed, contact our Call Center team.
844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.
Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.
Monday – Friday during the hours of 8:00 a.m. to 7:45 p.m. Eastern Standard Time
AgriBusiness® includes claims involving farming and ranching operations. For animal mortality or animal medical claims, refer to the Equine Mortality Division for the appropriate contact information.
Our AgriBusiness® Claims Center
Phone: 800-567-7359; or
E-Mail a loss notice to: AgriBusinessClaims@gaig.com
Weekends or Monday – Friday after the hours of 8:00 a.m. to 7:45 p.m. Eastern Standard Time:
A representative from Crawford and Company will answer your call on behalf of our AgriBusiness® Division:
Phone: 866-354-0148. Please give the claims adjuster the Program Code of 014211.
If you have Cyber Insurance or Identity Theft coverage with us and you experience either a Cyber or Identity Theft incident:
Any time of day and any day of the week (24/7)
Our Cyber Claims Center
Phone: 877-209-2009; or
Emergency Incident Claims Hotline
Non-emergency Claims Reporting
Outside the U.S.: 352-369-4174
Download the Equine Mobile App for
iPhone® or Android®
800-297-1971, ext 3
Report a Claim