What Do I Need to Report a Claim?

To help make claim reporting fast and efficient, please be ready to share with us:

  • Your name
  • Your contact information (address, phone number and email)
  • Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
  • A Great American policy number (as available)
  • The type of loss—auto, property, workers comp, general liability
  • Details of what happened

Not sure where to go?

If you're not sure how to proceed, our Call Center can help. Please call us at 844-424-4669 (844 GAIG NOW) during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.


AgriBusiness®

Monday – Friday during the hours of 8:00 a.m. to 5:00 p.m. Eastern Standard Time

AgriBusiness® includes claims involving farming and ranching operations. For animal mortality or animal medical claims, refer to the Equine Mortality Division for the appropriate contact information.

Our AgriBusiness® Claims Center
Phone: 800-567-7359; or
E-Mail a loss notice to: AgriBusinessClaims@gaig.com

Weekends or Monday – Friday after the hours of 8:00 a.m. to 5:00 p.m. Eastern Standard Time:

A representative from Crawford and Company will answer your call on behalf of our AgriBusiness® Division:
Phone: 866-354-0148. Please give the claims adjuster the Program Code of 014211.

If you have Cyber Insurance or Identity Theft coverage with us and you experience either a Cyber or Identity Theft incident:

Any time of day and any day of the week (24/7)

Our Cyber Claims Center
Phone: 877-209-2009; or
E-Mail: CyberClaim@gaig.com

Alternative Markets

Property, Liability, Auto: 866-750-4216
Workers Compensation: 877-836-1555

Fax: 888-223-1317 (ECF)

Property, Liability, Auto: alternativemarketsclaims@gaig.com

Environmental

envdiv-claims@gaig.com

Emergency Incident Claims Hotline
800-340-3399

Non-emergency Claims Reporting
888-828-4320