What Do I Need to Report a Claim?
To help make claim reporting fast and efficient, please be ready to share with us:
- Your name
- Your contact information (address, phone number and email)
- Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
- A Great American policy number (as available)
- The type of loss—auto, property, workers comp, general liability
- Details of what happened
Not sure where to go?
If you're not sure how to proceed, contact our Call Center team.
844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.
Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.
AgriBusiness®
AgriBusiness® includes claims involving farming and ranching operations. For animal mortality or animal medical claims, refer to Equine Mortality for contact information.
Online (24/7)
Report a Claim
Phone: Monday-Friday from 8:00 a.m. to 7:45 p.m. Eastern Time
Phone: 800-567-7359
Phone: Weekends or Monday-Friday overnight hours (from 7:45 p.m. to 8:00 am Eastern Time):
A Crawford & Company representative will answer your call on our behalf. Call 866-354-0148 and provide Program Code 014211.
Email (24/7)
E-Mail a loss notice to [email protected]
For a Cyber or Identity Theft Claim - Any day of the week, any time (24/7)
If you have Cyber Insurance or Identity Theft coverage and you experience an incident:
Phone: 877-209-2009
E-Mail: [email protected]
Environmental
Emergency Incident Claims Hotline
Non-emergency Claims Reporting
For fastest service, email [email protected]
888-828-4320
New loss: Option 1
Existing claim: Option 2