A claim is an insurance policy’s “moment of truth.” We are proud of our claims team expertise and their adept nature of service, which sets us apart in the marketplace.

To ensure the best service possible, please have your policy number available when you contact us.

Mail

Great American Insurance Group
Specialty Human Services
Claims Department
P.O. Box 1997
Cincinnati, OH 45201

Online

Use our online reporting form.

Phone

Claims can be reported 24 hours a day, 7 days a week, 365 days a year

Toll Free: 888-317-4828
Fax: 888-307-3180

Email

specialtyhumanservicesclaims@gaig.com

Cyber Claims
Toll Free: 866-750-4216
cyberclaim@gaig.com

Claims Contacts

Keith Hammersmith, JD, CPCU, AIC-M, ARM, ASLI, AIDA
Divisional Vice President & Head of Claims
513-287-8155
866-638-2157
khammersmith@gaig.com

Casualty Claims

Gregg Beaty, CPCU, SCLA
Divisional Vice President
513-412-4023
800-244-7955
gbeaty@gaig.com

Property Claims

Bob Johnson, CPCU, AIC, PTC III
Claims Manager
513-287-8203
Toll Free: 866-676-5812
rajohnson@gaig.com