Specialized Custom Claims Service 24 hours a day,
7 days a week, 365 days
a year.

Options for Reporting your Claim


What is your relationship to Great American?

I have insurance with Great American:

Policyholder Loss Form »

I am making a Claim against a person insured
with Great American:

Claimant Loss Form »


I am an Agent:
What type of Loss are you reporting?

​By Mail or By Fax

Great American Insurance Company
Specialty Human Services
Claim Department
P.O. Box 1997
Cincinnati, OH 45201
Fax: 888 307 3180

By Phone

Toll Free: 888 317 4828
Local: 513 287 8281
Fax: 888 307 3180


Report a Claim

A claim is an insurance policy’s “moment of truth.” We are proud of our claims team expertise and their adept nature of service, which sets us apart in the marketplace. Our claims employees hold an average of 21 years of experience and designations such as Senior Claims Law Associate and Associate in Claims.


To ensure the best service possible, please have your policy number available when you contact us.




Use our online reporting form




888 317 4828 (available 24 hours a day)
888 307 3180 (fax)








Great American Insurance Group
Specialty Human Services
Claims Department
P.O. Box 1997
Cincinnati, OH 45201​​​​​


Claims Contacts

Doug Svenkerud, JD, CPCU
Divisional Senior Vice President
513 287 8170
800 254 5482

Casualty Claims
Keith Hammersmith, JD, CPCU, ARM, AIC, ASLI
Divisional Assistant Vice President
513 287 8155
866 638 2157

Property Claims
Jon Mauer
Divisional Assistant Vice President
513 287 8168
800 368 9477

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