CLAIMS
Claims Service and Expertise
When you need to make a claim, you want to work with experts who understand your loss and what to do. That’s why at Great American, our claims professionals specialize in the markets they serve. We'll pair you with claims professionals who have deep industry experience and understand your organization’s specific needs.
A Guide for Your Claims Reporting Experience
Our claims professionals stand ready to help when the unexpected happens. Watch this short video to understand the multiple ways you can report a claim to help ease your experience as you navigate the claims process.
Specialty Claim: Expertise When It Matters Most
When it comes to making a claim, you deserve experts who truly understand your industry and share your priorities. Discover how our dedicated Claims teams bring deep industry-specific expertise to support you when you need it most.
SIU: Keeping the Promise
Your business's unique risks require specialized support. When you buy insurance, you're buying the promise that we can meet our obligations to you. Discover how our Special Investigation Unit (SIU) helps ensure we keep that promise, even when the unthinkable happens.
Expert Claims for Your Cyber Event
A cyber event is one of the most pressing things a business owner can face, with the potential for both legal and financial ramifications. Discover how we work collaboratively with our insureds and vendor response team to help restore your environment.
Workers' Comp: Data & People Make the Difference
By using data-driven insights, our skilled claim professionals can select providers focused on quality care. This helps injured workers recover and delivers superior outcomes for both workers and insured clients.
What do I need to report a claim?
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Your Name
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Your contact information (address, phone number and email)
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Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
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A Great American policy number (as available)
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The type of loss – auto, property, workers comp, general liability
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Details of what happened
Report a claim
Other Contacts
Workers' Compensation Claims
Electronic Billing Information
Medical providers can submit bills directly through the Data Dimensions electronic billing system. If you have questions, contact Data Dimensions.
Claims Payments Via Electronic Funds Transfer
To receive Workers' Compensation claims payments electronically, complete this form, and email or mail it to our offices (as noted on the form).
Not sure where to go?
If you're not sure how to proceed, contact our Call Center team.
844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.
Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.
Additional Resources
Our claims professionals specialize in the markets they serve.
Contractor’s Equipment Safety and Effective Risk Management
Ensuring the safety and security of contractors' equipment is a critical aspect of the construction industry. Our recent webinar delved into some best practices for underwriting, claims and loss control when managing contractors' equipment. In addition, it introduced Equipment Pro, Great American’s newly refreshed Inland Marine product.
Presenters
- Jared Bishop, Divisional Assistant Vice President of Loss Control at Great American Insurance Group, introduced the session, facilitated discussions, and provided in-depth insights into proactive loss control strategies.
- Holly Scholz, Product Management Director in Great American’s Property & Inland Marine Division, introduced the newly refreshed Equipment Pro product, highlighting its expanded coverage options.
- Jason Brigger, Senior Claims Manager in Great American’s Property & Inland Marine Division, discussed claims management for contractors' equipment.
Key Insights and Takeaways
- Underwriting and Submitting Contractor’s Equipment Accounts
- Detailed guidelines for underwriting contractor’s equipment
- Steps and necessary documentation for submitting accounts
- Submitting Contractor’s Equipment Claims
- Important considerations for submitting claims to help ensure smooth handling
- Importance of accurate scheduling with details like model year, manufacturer, type and serial number to avoid coverage issues
- Proactive Loss Control Measures
- Strategies to help prevent losses and manage risks, focusing on theft/vandalism and equipment fires
- Importance of site-specific assessments and tailored loss control measures
- Loss Control
