CLAIMS
Claims Service and Expertise
When you need to make a claim, you want to work with experts who understand your loss and what to do. That’s why at Great American, our claims professionals specialize in the markets they serve. We'll pair you with claims professionals who have deep industry experience and understand your organization’s specific needs.
A Guide for Your Claims Reporting Experience
Our claims professionals stand ready to help when the unexpected happens. Watch this short video to understand the multiple ways you can report a claim to help ease your experience as you navigate the claims process.
Specialty Claim: Expertise When It Matters Most
When it comes to making a claim, you deserve experts who truly understand your industry and share your priorities. Discover how our dedicated Claims teams bring deep industry-specific expertise to support you when you need it most.
SIU: Keeping the Promise
Your business's unique risks require specialized support. When you buy insurance, you're buying the promise that we can meet our obligations to you. Discover how our Special Investigation Unit (SIU) helps ensure we keep that promise, even when the unthinkable happens.
Expert Claims for Your Cyber Event
A cyber event is one of the most pressing things a business owner can face, with the potential for both legal and financial ramifications. Discover how we work collaboratively with our insureds and vendor response team to help restore your environment.
Workers' Comp: Data & People Make the Difference
By using data-driven insights, our skilled claim professionals can select providers focused on quality care. This helps injured workers recover and delivers superior outcomes for both workers and insured clients.
What do I need to report a claim?
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Your Name
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Your contact information (address, phone number and email)
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Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
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A Great American policy number (as available)
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The type of loss – auto, property, workers comp, general liability
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Details of what happened
Report a claim
Other Contacts
Workers' Compensation Claims
Electronic Billing Information
Medical providers can submit bills directly through the Data Dimensions electronic billing system. If you have questions, contact Data Dimensions.
Claims Payments Via Electronic Funds Transfer
To receive Workers' Compensation claims payments electronically, complete this form, and email or mail it to our offices (as noted on the form).
Not sure where to go?
If you're not sure how to proceed, contact our Call Center team.
844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.
Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.
Additional Resources
Our claims professionals specialize in the markets they serve.
Establishing Continuity of Operations
Continuity of operations planning is important in ensuring businesses can survive and thrive amidst disruptions. Effective planning helps organizations mitigate risks, minimize losses, and maintain stability during unforeseen events. Underwriting plays a crucial role by establishing appropriate coverage limits and guidelines to protect against potential losses. Meanwhile, efficient claims management helps ensure that businesses can recover swiftly by providing the necessary financial support. Our recent webinar explored these critical aspects, offering best practices and strategies to help enhance your business continuity planning through robust underwriting, efficient claims processes, and proactive risk management.
Presenters
- Katie Kazemi, Divisional Senior Vice President and Underwriting Officer of Property & Inland Marine at Great American Insurance Group, discussed underwriting guidelines and product management.
- Dan Moore, Senior Claims Technical Director at Great American’s Property and Inland Marine Division, shared best practices for submitting claims, focusing on business income loss.
- Jared Bishop, Divisional Assistant Vice President of Loss Control at Great American Insurance Group, highlighted proactive loss control measures and the importance of pre-disaster planning.
Key Insights and Takeaways
- Underwriting Best Practices
- Time Element Forms: The importance of including continuing normal operating expenses and payroll in business income limits.
- Business Income and Extra Expense Worksheet: Steps to complete the worksheet, including identifying total operating expenses, continuing expenses, and extra expenses.
- Adequate Limits of Insurance: Ensuring policies have adequate limits to cover potential losses.
- Best Practices for Submitting Claims
- Financial Records: Types of records needed for claims and why they are important.
- Forensic Accounting: Using historical business results to project losses and quantify business income claims.
- Expect the Unexpected: Preparing for unanticipated circumstances that can complicate the claim process.
- Proactive Loss Control Measures
- Pre-Disaster Planning: The importance of planning before a disaster occurs to help ensure resources are available and costs are controlled.
- Business Impact Analysis: Assessing potential impacts on business operations and financials.
- Testing and Reviewing Plans: Regularly testing and updating continuity plans to help ensure effectiveness..
- Loss Control
