CLAIMS
Claims Service and Expertise
When you need to make a claim, you want to work with experts who understand your loss and what to do. That’s why at Great American, our claims professionals specialize in the markets they serve. We'll pair you with claims professionals who have deep industry experience and understand your organization’s specific needs.
A Guide for Your Claims Reporting Experience
Our claims professionals stand ready to help when the unexpected happens. Watch this short video to understand the multiple ways you can report a claim to help ease your experience as you navigate the claims process.
Specialty Claim: Expertise When It Matters Most
When it comes to making a claim, you deserve experts who truly understand your industry and share your priorities. Discover how our dedicated Claims teams bring deep industry-specific expertise to support you when you need it most.
SIU: Keeping the Promise
Your business's unique risks require specialized support. When you buy insurance, you're buying the promise that we can meet our obligations to you. Discover how our Special Investigation Unit (SIU) helps ensure we keep that promise, even when the unthinkable happens.
Expert Claims for Your Cyber Event
A cyber event is one of the most pressing things a business owner can face, with the potential for both legal and financial ramifications. Discover how we work collaboratively with our insureds and vendor response team to help restore your environment.
Workers' Comp: Data & People Make the Difference
By using data-driven insights, our skilled claim professionals can select providers focused on quality care. This helps injured workers recover and delivers superior outcomes for both workers and insured clients.
What do I need to report a claim?
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Your Name
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Your contact information (address, phone number and email)
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Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
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A Great American policy number (as available)
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The type of loss – auto, property, workers comp, general liability
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Details of what happened
Report a claim
Other Contacts
Workers' Compensation Claims
Electronic Billing Information
Medical providers can submit bills directly through the Data Dimensions electronic billing system. If you have questions, contact Data Dimensions.
Claims Payments Via Electronic Funds Transfer
To receive Workers' Compensation claims payments electronically, complete this form, and email or mail it to our offices (as noted on the form).
Not sure where to go?
If you're not sure how to proceed, contact our Call Center team.
844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.
Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.
Additional Resources
Our claims professionals specialize in the markets they serve.
Preventing and Mitigating Water Intrusion Losses
Preventing water intrusion can help avoid costly repairs, maintain the structural integrity of buildings, and ensure uninterrupted operations. Our recent webinar highlighted some best practices for preventing and mitigating water intrusion losses. Join us as we delve into the key takeaways from this event, designed to equip you with the knowledge to enhance your water damage prevention strategies.
Presenters
- Jared Bishop, Divisional Assistant Vice President of Loss Control at Great American Insurance Group, led the session. He provided an overview of common sources of water damage, best practices for prevention, and the use of technology in mitigation. Jared also discussed winter preparedness strategies, the importance of emergency response plans, and business continuity planning to help ensure operational continuity in the event of a water intrusion incident.
Key Insights and Takeaways
- Overview of Common Sources of Water Damage
- Plumbing Issues: Pipes, drains and fixtures can deteriorate over time, leading to leaks.
- Equipment Failures: Hot water heaters, dishwashers and other appliances are common culprits.
- Building Materials: Damaged roofing and clogged gutters can allow water intrusion.
- Best Practices for Preventing Water Damage
- Regular Inspections: Routinely check plumbing connections, fittings and equipment for signs of leaks and corrosion.
- Maintenance: Ensure proper maintenance of building systems and quick repair or replacement of faulty components.
- Water Shutoff Valves: Know the location and ensure accessibility and functionality of water shutoff valves.
- Using Technology to Help Mitigate Water Damage Losses
- Electronic Leak Detection: Install and monitor leak detection systems to help identify and respond to water leaks.
- Building Telematics: Utilize continuous monitoring systems for remote locations to receive alerts and help prevent severe damage.
- Additional Considerations
- Winter Preparedness: Implement measures to help prevent frozen pipes, such as providing heat to vulnerable areas and using antifreeze solutions in sprinkler systems.
- Emergency Response Plans: Develop and regularly update plans for responding to water damage, including contact information for emergency contractors and other critical services.
- Business Continuity Planning: Assess company functions, identify critical components, and coordinate with third parties to help ensure operational continuity in the event of a water intrusion incident. Establish pre-arranged agreements, maintain payroll continuity, and regularly review and update emergency plans to better adapt to changes within the organization and its environment.
- Loss Control
