CLAIMS
Claims Service and Expertise
When you need to make a claim, you want to work with experts who understand your loss and what to do. That’s why at Great American, our claims professionals specialize in the markets they serve. We'll pair you with claims professionals who have deep industry experience and understand your organization’s specific needs.
A Guide for Your Claims Reporting Experience
Our claims professionals stand ready to help when the unexpected happens. Watch this short video to understand the multiple ways you can report a claim to help ease your experience as you navigate the claims process.
Specialty Claim: Expertise When It Matters Most
When it comes to making a claim, you deserve experts who truly understand your industry and share your priorities. Discover how our dedicated Claims teams bring deep industry-specific expertise to support you when you need it most.
SIU: Keeping the Promise
Your business's unique risks require specialized support. When you buy insurance, you're buying the promise that we can meet our obligations to you. Discover how our Special Investigation Unit (SIU) helps ensure we keep that promise, even when the unthinkable happens.
Expert Claims for Your Cyber Event
A cyber event is one of the most pressing things a business owner can face, with the potential for both legal and financial ramifications. Discover how we work collaboratively with our insureds and vendor response team to help restore your environment.
Workers' Comp: Data & People Make the Difference
By using data-driven insights, our skilled claim professionals can select providers focused on quality care. This helps injured workers recover and delivers superior outcomes for both workers and insured clients.
What do I need to report a claim?
-
Your Name
-
Your contact information (address, phone number and email)
-
Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
-
A Great American policy number (as available)
-
The type of loss – auto, property, workers comp, general liability
-
Details of what happened
Report a claim
Other Contacts
Workers' Compensation Claims
Electronic Billing Information
Medical providers can submit bills directly through the Data Dimensions electronic billing system. If you have questions, contact Data Dimensions.
Claims Payments Via Electronic Funds Transfer
To receive Workers' Compensation claims payments electronically, complete this form, and email or mail it to our offices (as noted on the form).
Not sure where to go?
If you're not sure how to proceed, contact our Call Center team.
844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.
Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.
Additional Resources
Our claims professionals specialize in the markets they serve.
Understanding the Impact of Reviver Statutes
The “Reviver Statute” of New York’s Child Victims Act (CVA), which originally took effect on August 14, 2019, opened a critical window for survivors of childhood sexual abuse to seek justice regardless of how much time had passed since the abuse occurred.
The impact of the CVA has become clearer over time. Nearly 11,000 lawsuits were filed during its revival window, originally set for one year and later extended to two, revealing the widespread nature of abuse and the systemic failures that allowed it to persist.
The CVA has since become a model for reform nationwide. In response, many states have begun reevaluating their statutes of limitations for both civil and criminal claims related to child sexual abuse. As part of these reforms, several states have enacted legislation that temporarily suspends existing time limits, allowing survivors to file previously time-barred claims regardless of their current age.
This shift reflects a broader societal reckoning. Recent events and evolving public awareness have driven legislative momentum toward empowering survivors to come forward. These changes also underscore the urgent need for youth-serving organizations to adopt proactive, preventive and responsive strategies.
As an organization entrusted with caring for vulnerable individuals, it is your responsibility to take all reasonable steps to prevent abuse and respond effectively to any concerns.
Key Areas Organizations Should Focus on To Help Prevent Abuse and Strengthen Response
Whether you're just beginning to build your abuse prevention strategy or looking to strengthen existing efforts, there are core areas every organization should address. These focus areas help uncover hidden risks, reinforce a culture of safety and ensure your team is equipped to respond effectively when it matters most.
Building a Culture of Safety and Accountability
What is the attitude toward preventing abuse and molestation in your organization? Will employees and volunteers be measured and held accountable for their decisions and behaviors on the job?
Culture is the everyday behavior, decisions and expectations that define how your organization operates. When it comes to abuse prevention, culture starts at the top and leadership sets the tone. If safety and accountability aren’t clearly prioritized, they won’t be practiced.
A strong prevention culture is built on clarity and consistency. That means communicating expectations early and often. Every employee and volunteer should understand not just what the policies are but why they exist. When people understand the purpose behind your policies and procedures, they’re more likely to follow them.
Conducting a Risk Vulnerability Assessment
Do you know what areas of your operation are most vulnerable? How well are you minding the gap between what is supposed to be done and what is actually being done?
Leadership often makes a quick assumption that they know everything going on within their organization without taking the time to verify. Leaders should honestly ask themselves, “Do you really know everything that is happening at all times?”
Leadership should conduct a comprehensive assessment. Identify where policies aren’t being followed, where oversight is weak and where risk may be hiding in plain sight. Don’t rely on a single perspective either. Engage team members across departments to help ensure every operational area is represented.
Consult outside sources, such as reputable companies like Praesidium, to help ensure a thorough review.
Strengthening Policies, Procedures and Recordkeeping
Once you’ve identified areas of vulnerability within your organization, it is essential to establish clear, consistent and sustainable policies and procedures. A critical component of this process is robust recordkeeping, not just for compliance but to help ensure transparency, accountability and informed decision-making.
Effective recordkeeping supports your ability to track incidents, monitor trends and demonstrate due diligence. It also ensures that your organization can respond swiftly and appropriately when issues arise. From documenting training sessions to maintaining incident logs, strong records help build a resilient and responsive organization.
Explore our latest article for practical guidance on implementing policies and recordkeeping practices that can help protect your organization and the community you serve.
- Property & Casualty
- Specialty Human Services
