Our Response to the Coronavirus

Thank you for placing your trust in Great American Insurance Group. We understand the concern and uncertainty you may be experiencing surrounding the spread of coronavirus (COVID-19). With that in mind, we want to share the steps we are taking.

Service remains our top priority

We have systems and long-standing plans in place to address business disruptions. This includes work-from-home capabilities, alternate work locations and additional options so that our employees can continue to do their work and operations remain functional. Our COVID-19 Response Team continues to monitor this evolving situation and is working diligently to align our business practices with the Centers for Disease Control and World Health Organization guidance.

Conducting business

As part of our ongoing efforts to protect the health of our employees and customers, we have prohibited non-essential business travel. In compliance with all government-issued public health orders, the majority of Great American’s U.S.-based employees are now working from home (other than employees supporting work-from-home capabilities), and our international offices have adopted alternative work arrangements. Despite this transition, there has been limited to no interruption to policy issuance, servicing and claims handling.

Being responsive to the needs of our many customers remains a top priority. Also, please remember that several of our businesses have online serving capabilities. Visit this page to learn more.

Financial strength

With roots dating back to 1872, we have navigated other periods of uncertainty and various economic cycles. Our strength reflects continued execution of a long-term strategy focused on pricing discipline, profitable growth and honoring our commitments.

Because buying insurance is buying a promise, you want to know that the company you choose is financially strong. Please visit this page to learn more about our excellent ratings and financial strength.

We remain committed to serving you and will share additional information as it becomes available. Thank you for your interest in Great American Insurance Group.