CLAIMS
Claims Service and Expertise
When you need to make a claim, you want to work with experts who understand your loss and what to do. That’s why at Great American, our claims professionals specialize in the markets they serve. We'll pair you with claims professionals who have deep industry experience and understand your organization’s specific needs.
A Guide for Your Claims Reporting Experience
Our claims professionals stand ready to help when the unexpected happens. Watch this short video to understand the multiple ways you can report a claim to help ease your experience as you navigate the claims process.
Specialty Claim: Expertise When It Matters Most
When it comes to making a claim, you deserve experts who truly understand your industry and share your priorities. Discover how our dedicated Claims teams bring deep industry-specific expertise to support you when you need it most.
SIU: Keeping the Promise
Your business's unique risks require specialized support. When you buy insurance, you're buying the promise that we can meet our obligations to you. Discover how our Special Investigation Unit (SIU) helps ensure we keep that promise, even when the unthinkable happens.
Expert Claims for Your Cyber Event
A cyber event is one of the most pressing things a business owner can face, with the potential for both legal and financial ramifications. Discover how we work collaboratively with our insureds and vendor response team to help restore your environment.
Workers' Comp: Data & People Make the Difference
By using data-driven insights, our skilled claim professionals can select providers focused on quality care. This helps injured workers recover and delivers superior outcomes for both workers and insured clients.
What do I need to report a claim?
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Your Name
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Your contact information (address, phone number and email)
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Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
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A Great American policy number (as available)
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The type of loss – auto, property, workers comp, general liability
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Details of what happened
Report a claim
Other Contacts
Workers' Compensation Claims
Electronic Billing Information
Medical providers can submit bills directly through the Data Dimensions electronic billing system. If you have questions, contact Data Dimensions.
Claims Payments Via Electronic Funds Transfer
To receive Workers' Compensation claims payments electronically, complete this form, and email or mail it to our offices (as noted on the form).
Not sure where to go?
If you're not sure how to proceed, contact our Call Center team.
844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.
Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.
Additional Resources
Our claims professionals specialize in the markets they serve.
Artificial Intelligence Risk Management: What It Is, Why It Matters, and How to Manage It
What This Means for Organizations
Artificial intelligence (AI) and smart technologies are being adopted quickly across many industries. As adoption grows, artificial intelligence risk management is becoming an increasingly important consideration for organizations.
These tools are commonly used to support document review, data analysis, communications, monitoring and decision-making.
At a basic level:
- Artificial intelligence (AI) refers to systems that can process information, generate content or assist with decisions based on data inputs
- Smart technologies, including wearables and connected devices, can collect, transmit and analyze data in real time
Many organizations are integrating these tools into everyday operations — sometimes formally, and sometimes informally through individual employee use.
While these technologies can improve efficiency, they also introduce new operational, privacy, and liability considerations that may not be fully addressed by existing policies or controls. As a result, organizations are placing greater focus on structured AI risk management practices.
Why Artificial Intelligence Risk Management Matters: Key Risk Considerations
As adoption increases, several risk exposures are becoming more relevant.
1. Governance and Oversight Gaps
In many cases, AI adoption is advancing faster than formal governance. This creates challenges for effective artificial intelligence risk management.
Without clear policies:
- Employees may use unapproved or unsecured tools (“shadow AI”)
- Sensitive or proprietary information may be shared unintentionally
- Responsibilities for reviewing or validating outputs may be unclear
These gaps can increase the likelihood of errors, inconsistent practices, and compliance issues.
Organizations may benefit from aligning governance practices with structured frameworks such as the AI Risk Management Framework from the National Institute of Standards and Technology, which is designed to support AI risk identification and mitigation.
2. Reliability and Decision-Making Risk
AI-generated outputs can be useful but are not always accurate, complete, or unbiased—making validation a critical component of artificial intelligence risk management.
Potential impacts include:
- Incorrect or incomplete information being used in decision-making
- Overreliance on outputs without independent verification
- Inconsistent performance across tools or use cases
In higher-risk environments, these issues may contribute to operational errors, financial loss, or reputational harm.
3. Legal and Regulatory Uncertainty
The regulatory environment for AI continues to evolve, creating additional complexity for AI risk management programs.
Organizations may be subject to:
- Existing laws related to consumer protection, employment practices, and data privacy
- A growing number of state-specific requirements tied to automated decision-making
- Regulatory guidance from federal or state agencies
Federal regulators, including the Federal Trade Commission, have indicated that existing consumer protection laws apply to AI-enabled products and services.
Organizations can also monitor state-level developments through resources such as the US State Privacy Legislation Tracker.
While traditional legal frameworks still apply, AI introduces uncertainty around responsibility and liability—particularly when decisions involve automation.
4. Privacy and Data Protection Exposures
AI tools and smart devices often rely on large data inputs, making data handling a central component of artificial intelligence risk management.
Key concerns include:
- Entry of confidential, sensitive, or regulated data into AI tools
- Collection of audio, video, or behavioral data through connected devices
- Lack of clarity around how data is stored, retained, or reused
Depending on the circumstances, these exposures may increase the risk of:
- Data misuse or unauthorized disclosure
- Privacy-related complaints or regulatory scrutiny
- Reputational damage following an incident
The broader data privacy landscape continues to evolve, requiring organizations to remain adaptable.
5. Smart Wearables and Monitoring Technologies
Wearable devices and smart technologies introduce additional considerations within an AI risk management framework, especially in workplace or client-facing environments.
These devices may:
- Capture or transmit data in ways that are not immediately apparent
- Raise concerns around consent, monitoring, and transparency
- Blur the line between personal and organizational responsibility
Without clear policies, organizations may face privacy concerns, employee relations issues, or compliance challenges.
How to Approach Artificial Intelligence Risk Management
Organizations do not need to eliminate AI or smart technology use. However, taking structured steps can help reduce exposure.
Establish Governance and Acceptable Use Policies
- Develop an AI acceptable use policy outlining permitted and restricted activities
- Define approved tools and platforms
- Assign ownership for oversight and risk management
- Align governance with frameworks such as the NIST Cybersecurity Framework
Strengthen Data Protection Practices
- Limit or prohibit entry of sensitive data into public AI tools
- Align AI use with existing privacy and security policies
- Review vendor data handling, storage, and retention practices
Maintain Human Oversight
- Require human review of AI-generated outputs, especially for critical decisions
- Encourage validation of accuracy and completeness
- Avoid relying solely on automated recommendations in higher-risk scenarios
Evaluate Third-Party Risk
- Conduct due diligence on AI vendors and platforms
- Review contracts for:
- Data ownership
- Confidentiality
- Allocation of responsibility
Provide Training and Awareness
- Educate employees on appropriate AI use
- Reinforce understanding of limitations, including bias and inaccuracies
- Clarify data privacy responsibilities
Set Expectations for Smart Device Use
- Establish policies governing recording-enabled or data-collecting devices
- Consider restrictions in sensitive environments (e.g., healthcare settings, client locations)
- Evaluate whether notification or consent requirements apply
Final Considerations
Artificial intelligence and smart technologies offer meaningful operational benefits. At the same time, they introduce evolving risks that require ongoing attention.
Organizations that prioritize artificial intelligence risk management—with a focus on governance, data protection, and human oversight—may be better positioned to adopt these technologies while managing potential exposures.
Even with controls in place, some level of risk will remain. Practices may need to evolve as technologies, regulations, and organizational use cases continue to develop.
Frequently Asked Questions (FAQ)
Artificial intelligence risk management refers to the processes and controls organizations use to identify, assess, and mitigate risks associated with AI technologies. This includes managing issues related to data privacy, governance, accuracy, compliance, and liability.
As AI adoption increases, organizations face new risks such as data exposure, inaccurate outputs, and regulatory uncertainty. Effective artificial intelligence risk management helps reduce operational, legal, and reputational risks while enabling responsible use of AI technologies.
Key risks include:
- Data privacy and security concerns
- Inaccurate or biased outputs
- Lack of governance or oversight
- Regulatory and compliance challenges
- Overreliance on automated decision-making
These risks are central considerations in any artificial intelligence risk management framework.
Organizations can strengthen artificial intelligence risk management by:
- Establishing AI governance policies
- Limiting sensitive data use in AI tools
- Requiring human review of outputs
- Conducting vendor risk assessments
- Providing employee training on responsible AI use
AI governance refers to the policies, procedures, and oversight structures that guide how AI is used within an organization. It is a key component of artificial intelligence risk management because it helps ensure accountability, consistency, and compliance.
While AI-specific regulations are still evolving, existing laws related to data privacy, consumer protection, and employment practices often apply. Organizations should monitor federal and state developments as part of their artificial intelligence risk management strategy.
Yes. Smart devices and wearables can collect and transmit sensitive data, raising concerns around privacy, consent, and data security. These exposures should be addressed within broader artificial intelligence risk management and data protection practices.
Yes. Organizations can balance risk and innovation by implementing structured artificial intelligence risk management practices, including governance, oversight, and data protection, while still leveraging AI for operational efficiency.
- Cyber Security
- Cyber Risk
- Loss Control
