CLAIMS
Claims Service and Expertise
When you need to make a claim, you want to work with experts who understand your loss and what to do. That’s why at Great American, our claims professionals specialize in the markets they serve. We'll pair you with claims professionals who have deep industry experience and understand your organization’s specific needs.
A Guide for Your Claims Reporting Experience
Our claims professionals stand ready to help when the unexpected happens. Watch this short video to understand the multiple ways you can report a claim to help ease your experience as you navigate the claims process.
Specialty Claim: Expertise When It Matters Most
When it comes to making a claim, you deserve experts who truly understand your industry and share your priorities. Discover how our dedicated Claims teams bring deep industry-specific expertise to support you when you need it most.
SIU: Keeping the Promise
Your business's unique risks require specialized support. When you buy insurance, you're buying the promise that we can meet our obligations to you. Discover how our Special Investigation Unit (SIU) helps ensure we keep that promise, even when the unthinkable happens.
Expert Claims for Your Cyber Event
A cyber event is one of the most pressing things a business owner can face, with the potential for both legal and financial ramifications. Discover how we work collaboratively with our insureds and vendor response team to help restore your environment.
Workers' Comp: Data & People Make the Difference
By using data-driven insights, our skilled claim professionals can select providers focused on quality care. This helps injured workers recover and delivers superior outcomes for both workers and insured clients.
What do I need to report a claim?
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Your Name
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Your contact information (address, phone number and email)
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Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
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A Great American policy number (as available)
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The type of loss – auto, property, workers comp, general liability
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Details of what happened
Report a claim
Other Contacts
Workers' Compensation Claims
Electronic Billing Information
Medical providers can submit bills directly through the Data Dimensions electronic billing system. If you have questions, contact Data Dimensions.
Claims Payments Via Electronic Funds Transfer
To receive Workers' Compensation claims payments electronically, complete this form, and email or mail it to our offices (as noted on the form).
Not sure where to go?
If you're not sure how to proceed, contact our Call Center team.
844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.
Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.
Additional Resources
Our claims professionals specialize in the markets they serve.
Reviver Statutes Remind Us Why—and How—To Improve Recordkeeping
Creating safe environments for children and vulnerable individuals is a moral and legal responsibility for many social service organizations. As survivors of abuse continue to come forward—sometimes years or even decades after the harm occurred—organizations must be prepared to respond with transparency.
Reviver statutes, also known as “lookback windows,” allow survivors of sexual abuse to file civil claims after the original statute of limitations has expired. These laws acknowledge that trauma can delay disclosure and that survivors deserve the opportunity to be heard when they are ready.
While these statutes are a step forward for justice, they also present challenges for organizations that may lack the historical records necessary to respond to claims. These statutes have presented special challenges for social service organizations, insurance carriers and others in states where such changes have been adopted, including New York, California, New Jersey, North Carolina, Vermont and others.
The Role of Recordkeeping in Abuse Prevention and Response
To help support survivors, protect vulnerable populations and ensure legal defensibility, organizations must prioritize comprehensive, trauma-informed recordkeeping practices:
1. Permanent Retention of Key Records
- Background checks should be completed for all staff and volunteers who work with children or vulnerable individuals.
- Abuse prevention policies and procedures should be implemented and archived to show historical compliance.
- Training records should be maintained, including dates, content and participant sign-offs.
- Incident reports should be completed and recorded, even if no formal action was taken, to help ensure transparency and accountability.
- Facility safety assessments should be tracked along with any resulting improvements.
2. Digitization and Secure Storage
- Convert paper records to digital formats to help ensure long-term preservation.
- Use secure access-controlled systems to help protect sensitive information.
- Establish consistent naming and archiving protocols for easy retrieval.
3. Insurance Documentation
Maintain a historical record of liability insurance coverage, including the following:
- Policy numbers and dates
- Coverage limits
- Contact information for brokers or agents
4. Flagging and Preserving Sensitive Information
- When concerns or allegations arise, flag and retain all related documentation indefinitely, even if no formal report is filed.
- Work with legal counsel to help ensure compliance with privacy laws and survivor protections.
5. Contractual and Legal Considerations
- Where possible, negotiate contracts to allow for extended or permanent retention of abuse-related records.
- Stay informed about state-specific laws regarding data retention and mandated reporting.
Real-World Consequences of Inadequate Recordkeeping
In several high-profile cases, the absence of documentation has led to significant financial and reputational consequences:
- In 2023, a camp counselor in California from the 1980s was accused of abusing three adolescent campers. Following the accusation, two more alleged victims came forward. The camp did not have records of employee screening or background checking prior to 2003. The claimants demanded $15 million in damages, and defense costs were over $1.5 million.
- In 2021, a substitute teacher at a private school in 1995 and 1996 was accused of having an ongoing sexual relationship with a 13-year-old student. The school had no records of their past abuse prevention policies or background checking records, and they were unable to determine who their insurance carrier was at the time.
Supporting Prevention Through Written Policies, Procedures and Training
While recordkeeping is foundational, it must be part of a broader survivor-informed prevention strategy. This should include the following:
- Screening: Use trusted services to conduct thorough background checks and behavioral interviews.
- Policies: Implement clear and enforceable rules that prioritize safety and transparency.
- Training: Provide annual documented training on abuse prevention, grooming behaviors and reporting protocols.
- Reporting: Create safe, confidential and accessible channels for reporting concerns. Anonymous tools like StopIt can empower individuals to speak up.
- Facility Safety: Make physical improvements (e.g., open-door policies, camera installation) to reduce risk and increase visibility.
Explore our Abuse Prevention resources to access practical tools, policy templates and training guides that can help you build a culture of safety, accountability and trust.
- Child Safety
- Loss Control
