CLAIMS
Claims Service and Expertise
When you need to make a claim, you want to work with experts who understand your loss and what to do. That’s why at Great American, our claims professionals specialize in the markets they serve. We'll pair you with claims professionals who have deep industry experience and understand your organization’s specific needs.
A Guide for Your Claims Reporting Experience
Our claims professionals stand ready to help when the unexpected happens. Watch this short video to understand the multiple ways you can report a claim to help ease your experience as you navigate the claims process.
Specialty Claim: Expertise When It Matters Most
When it comes to making a claim, you deserve experts who truly understand your industry and share your priorities. Discover how our dedicated Claims teams bring deep industry-specific expertise to support you when you need it most.
SIU: Keeping the Promise
Your business's unique risks require specialized support. When you buy insurance, you're buying the promise that we can meet our obligations to you. Discover how our Special Investigation Unit (SIU) helps ensure we keep that promise, even when the unthinkable happens.
Expert Claims for Your Cyber Event
A cyber event is one of the most pressing things a business owner can face, with the potential for both legal and financial ramifications. Discover how we work collaboratively with our insureds and vendor response team to help restore your environment.
Workers' Comp: Data & People Make the Difference
By using data-driven insights, our skilled claim professionals can select providers focused on quality care. This helps injured workers recover and delivers superior outcomes for both workers and insured clients.
What do I need to report a claim?
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Your Name
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Your contact information (address, phone number and email)
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Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
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A Great American policy number (as available)
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The type of loss – auto, property, workers comp, general liability
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Details of what happened
Report a claim
Other Contacts
Workers' Compensation Claims
Electronic Billing Information
Medical providers can submit bills directly through the Data Dimensions electronic billing system. If you have questions, contact Data Dimensions.
Claims Payments Via Electronic Funds Transfer
To receive Workers' Compensation claims payments electronically, complete this form, and email or mail it to our offices (as noted on the form).
Not sure where to go?
If you're not sure how to proceed, contact our Call Center team.
844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.
Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.
Additional Resources
Our claims professionals specialize in the markets they serve.
Sprinkler Systems and Fire Safety
Understanding the intricacies of fire sprinkler systems is important to help ensure safety and minimize risks. Our recent webinar delved into the vital role these systems play in protecting lives and property. From the initial blueprint stage to ongoing maintenance and their impact on underwriting, our experts provided a comprehensive overview that highlighted both the technical and practical aspects of fire sprinkler systems. Join us as we explore the key insights and takeaways from this informative session, designed to equip you with the knowledge needed to enhance fire safety in your own environments.
Presenters
- Jared Bishop, Divisional Assistant Vice President of Loss Control at Great American Insurance Group, introduced the session and facilitated the discussions.
- Chris Harner, Loss Control Consultant at Great American Insurance Group, provided an in-depth look at sprinkler system life safety code plan reviews and maintenance. He highlighted the critical stages of planning and maintaining sprinkler systems, using real-life examples to illustrate the potential consequences of inadequate planning and maintenance.
- Katie Kazemi, Divisional Senior Vice President of Great American’s Property & Inland Marine Division, discussed the impact of sprinkler systems on the underwriting process. She explained how underwriters assess the effectiveness of sprinkler systems and the role of ISO sprinkler grading.
Key Insights and Takeaways
- Sprinkler System/Life Safety Code Plan Review
- Importance of Early Planning: Emphasized the significance of addressing sprinkler system requirements at the blueprint stage of building construction.
- Case Studies: Illustrated the consequences of inadequate planning with real-life examples.
- Sprinkler System Maintenance
- Regular Testing and Inspection: Highlighted the necessity of regular maintenance, including main drain tests, control valve operations, and alarm line tests.
- Sprinkler Head Testing: Detailed the intervals for testing different types of sprinkler heads to help ensure functionality.
- Impact of Sprinkler Systems on the Underwriting Process
- Sprinkler Grades: Explained the role of ISO sprinkler grading in underwriting decisions.
- Protective Safeguard Warranty Endorsement: Discussed the endorsement that requires insureds to maintain and engage their sprinkler systems.
- Code Compliance: Discussed the potential costs of upgrading sprinkler systems to meet current codes after a major loss.
- Loss Control
