CLAIMS
Claims Service and Expertise
When you need to make a claim, you want to work with experts who understand your loss and what to do. That’s why at Great American, our claims professionals specialize in the markets they serve. We'll pair you with claims professionals who have deep industry experience and understand your organization’s specific needs.
A Guide for Your Claims Reporting Experience
Our claims professionals stand ready to help when the unexpected happens. Watch this short video to understand the multiple ways you can report a claim to help ease your experience as you navigate the claims process.
Specialty Claim: Expertise When It Matters Most
When it comes to making a claim, you deserve experts who truly understand your industry and share your priorities. Discover how our dedicated Claims teams bring deep industry-specific expertise to support you when you need it most.
SIU: Keeping the Promise
Your business's unique risks require specialized support. When you buy insurance, you're buying the promise that we can meet our obligations to you. Discover how our Special Investigation Unit (SIU) helps ensure we keep that promise, even when the unthinkable happens.
Expert Claims for Your Cyber Event
A cyber event is one of the most pressing things a business owner can face, with the potential for both legal and financial ramifications. Discover how we work collaboratively with our insureds and vendor response team to help restore your environment.
Workers' Comp: Data & People Make the Difference
By using data-driven insights, our skilled claim professionals can select providers focused on quality care. This helps injured workers recover and delivers superior outcomes for both workers and insured clients.
What do I need to report a claim?
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Your Name
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Your contact information (address, phone number and email)
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Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
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A Great American policy number (as available)
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The type of loss – auto, property, workers comp, general liability
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Details of what happened
Report a claim
Other Contacts
Workers' Compensation Claims
Electronic Billing Information
Medical providers can submit bills directly through the Data Dimensions electronic billing system. If you have questions, contact Data Dimensions.
Claims Payments Via Electronic Funds Transfer
To receive Workers' Compensation claims payments electronically, complete this form, and email or mail it to our offices (as noted on the form).
Not sure where to go?
If you're not sure how to proceed, contact our Call Center team.
844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.
Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.
Additional Resources
Our claims professionals specialize in the markets they serve.
What to Do in the First 72 Hours of a Ransomware Attack
A ransomware attack can disrupt operations within minutes, but the first 72 hours are critical to controlling impact and accelerating recovery. Having a structured response plan supported by experienced partners can help businesses contain the threat, assess exposure and move forward with confidence.
Hours 0–24: Confirm the Incident and Contain the Threat
The initial response focuses on quickly validating the incident and limiting further damage.
Key Actions
- Confirm ransomware activity and identify affected systems
- Isolate impacted systems from the network to prevent further spread
- Notify your cyber insurance carrier
- Engage incident response counsel and forensic specialists
- Establish immediate communication protocols
Initial Priorities
- Identify impacted systems and business disruptions
- Begin containment and stabilization efforts
- Determine need for external recovery support
Key Executive Decision
- Approve engagement of incident response, legal and forensic partners
Hours 24–36: Assess Scope, Impact and Exposure
Once the incident is contained, focus shifts to understanding the full scope and potential exposure.
Key Actions
- Begin forensic investigation to determine entry point and affected systems
- Assess whether data exfiltration has occurred
- Evaluate backup integrity and restoration options
- Deploy security controls before reconnecting systems
- Initiate business impact analysis
- Evaluate regulatory and contractual notification requirements
Operational Focus
- Preserve evidence while progressing recovery
- Identify critical service disruptions and customer impact
- Align internal communications and stakeholder awareness
Key Executive Decision
- Evaluate strategy for potential decryption and assess information at risk
Hours 36–48: Align Strategy and Plan Recovery
At this stage, organizations begin shifting from assessment to coordinated recovery.
Key Actions
- Assess ransomware strain and threat actor behavior
- Enhance monitoring to detect persistence or lateral movement
- Develop a prioritized system restoration plan
- Reset credentials and strengthen security controls
- Initiate or manage threat actor communications through counsel
- Notify appropriate law enforcement agencies
Planning Focus
- Analyze potential downtime and operational impact
- Review legal and regulatory exposure
- Refine internal and external communication plans
Key Executive Decision
- Approve phased restoration strategy
- Determine approach to threat actor engagement, if applicable
Hours 48–72: Restore Operations and Manage Risk
The focus turns to stabilizing operations, validating recovery and managing compliance and communications.
Key Actions
- Begin phased restoration of priority systems
- Continuously validate systems to prevent reinfection
- Finalize regulatory notification timelines
- Implement coordinated internal and external messaging
- Establish cadence for ongoing oversight and reporting
By Hour 72, Organizations Should Have
- A stable environment and defined recovery strategy
- Initial understanding of legal and regulatory obligations
- A unified communication approach for stakeholders
Why the First 72 Hours Matter
A structured response during the first 72 hours can significantly reduce operational disruption, financial impact and long-term reputational risk. Coordinated engagement with experienced claims, legal and forensic professionals helps businesses navigate complex decisions with greater clarity and control.
- Cyber Security
- Cyber Risk
- Loss Control
