In the Ocean Marine Division you will find a unique team of marine insurance specialists dedicated to the needs of our clients. Our team of specialists stand ready to assist and guide you in the claim process.
We are a unique claim department because we:
- Care about all aspects of our business
- Work as a team to solve problems
- Are in partnership with our Underwriting and Loss Prevention departments
- Build relationships based on integrity, trust, quality of adjustments, fairness, communication, speed and accuracy of service
In order to provide our customers with the service they expect, we have a main claim mailbox: omclaims@gaig.com
We also have two claim centers staffed with Marine Specialists. The locations are:
East Claim Center
1-800-426-9697
1-513-345-1363 fax
P.O. Box 2468
Cincinnati, Ohio 45201
West Claim Center
1-800-426-9697
1-877-452-7578 fax
P.O. Box 2468
Cincinnati, Ohio 45201
Pollution Response Team
The Great American's Ocean Marine Response Team's 24-hour toll-free claim number is:
1-877-GA-REACT
(1-877-427-3228)
Carl Hees
chees@gaig.com
212-510-0106