In the Ocean Marine Division you will find a unique team of marine insurance specialists dedicated to the needs of our clients. Our team of specialists stand ready to assist and guide you in the claim process.

We are a unique claim department because we:

  • Care about all aspects of our business
  • Work as a team to solve problems
  • Are in partnership with our Underwriting and Loss Prevention departments
  • Build relationships based on integrity, trust, quality of adjustments, fairness, communication, speed and accuracy of service

In order to provide our customers with the service they expect, we have a main claim mailbox: [email protected]

We also have two claim centers staffed with Marine Specialists. The locations are:

East Claim Center
1-513-345-1363 fax
P.O. Box 2468
Cincinnati, Ohio 45201

West Claim Center
1-877-452-7578 fax
P.O. Box 2468
Cincinnati, Ohio 45201

Pollution Response Team

The Great American's Ocean Marine Response Team's 24-hour toll-free claim number is:

Carl Hees
[email protected]