Putting People First: Excellence Through Expertise and Collaboration – A Note from Leadership, Kelsey Hill

Kelsey Hill, Divisional Assistant Vice President

Mid-Year Update & Looking Ahead

We’re well into 2026, and our team is proud of the progress we’ve made so far this year. From industry conferences to city visits, our underwriters have spent valuable time connecting with brokers across the country. The energy has been strong, and we’re excited to carry that momentum into the second half of the year.

Recently, we also hosted our annual Day of Learning in Houston, Texas. Thank you to everyone who joined us. Whether for the full day or at the afternoon networking event at the Topgolf Swing Suites, we appreciated the opportunity to share in conversation and learn more about how we can better serve you. Events like Day of Learning, both virtual and in-person, reflect what we value most as a division: creativity, service and a continued commitment to honing our craft.

As part of that commitment, we encourage you to participate in this year’s broker satisfaction survey when you receive it. Your feedback helps guide where we invest and how we continue to improve.

As we reflect on the first half of the year and look ahead, we remain focused on delivering excellent service and consistent, high-quality work.

More on Day of Learning

Our annual in-person Day of Learning was designed to strengthen expertise, elevate service and build meaningful industry connections. By welcoming environmental insurance professionals, including both our underwriters and emerging brokers, we aim to support well-rounded, informed collaboration that ultimately benefit your clients.

This year's sessions focused on:

2026 industry trends
Managing site risks
Litigation trends
General liability gaps
Building strong broker-carrier collaborations

Throughout the day, we emphasized collaboration by bringing together experienced mentors and early-career professionals to share insights, ask meaningful questions and learn from one another.

A sincere thank you to our speakers for sharing their knowledge and expertise. We also extend our thanks to Shelley Bartram and Emily Thomas, for organizing the event, and to Heather Boyd and BobbiAnn Murphy for their support with content development and execution. Their efforts made the day a success.

We’re proud of how this event continues to grow and look forward to building on its success in the years ahead.

Service As Our Differentiator

While we offer industry-leading environmental coverage, what truly sets us apart is the depth of service behind it. Our team brings expertise across underwriting, technical environmental issues, risk management and claims and delivers support that extends well beyond any one function.

Our service philosophy is reflected in the strengths that define our approach:

Responsiveness and accuracy that provide timely, reliable answers
Technical expertise that elevates decision-making and builds trust
Thoughtful, personalized claims handling
Risk engineering insights that help clients prevent losses
Commitment at every stage—from first submission to final resolution

Together, these qualities create clarity in complex situations, confidence in decision-making and a level of collaboration that continues well beyond policy placement.

Curious about what else we can do?

Check out our services webpage, which goes over specifics for our underwriting, claims and risk engineering teams!

Access Here

Strengthening Relationships in 2026

We’re excited about what’s ahead and look forward to expanding our outreach through additional city visits across the country. If you see your city on the map, we encourage you to reach out to schedule time with us. If not, let us know, we’re always looking to plan future stops.

In the coming months, we’ll be visiting South Florida, Chicago, Toronto, Seattle, Vancouver and Minneapolis. If you’re in any of these areas, we’d love to connect.

Traveling to meet with brokers remains one of the most meaningful parts of what we do. Strong relationships and genuine trust drive our work, and there’s no substitute for hearing directly from you.

Everything we accomplish starts with you. Your expertise, creativity and collaboration help us deliver the high-quality service and products we’re proud of. We’re grateful for the year so far and excited for what’s ahead.

Sincerely,

Kelsey Hill

Kelsey Hill, Divisional Assistant Vice President, Communications
Great American Environmental Division

Kelsey Hill is a Divisional Assistant Vice President of Communications with Great American’s Environmental Division. In her current role, Kelsey is responsible for all communication strategies of the division ensuring that its unique culture and distinctive brand are demonstrated consistently, both internally and externally. With her team, she develops marketing initiatives to support various business development strategies including new product development and broker relationship management. Kelsey’s experience in executive strategy communications, including financial earnings, business growth, acquisitions, crisis management, technology enhancements, and regulatory changes, brings a unique skill set to the Environmental Division. She is based out of the Cincinnati headquarters.