When your client has a claim, you want to help them through the process. With our new claims information, you have access to this information 24-hours-a-day, seven-days-a-week through our agent portal. With everything at your fingertips, our Agent Portal offers a streamlined process when submitting, viewing and managing a claim.
Take a quick tour
To get started, log into the Agent Portal.
Search for Policy
Search for a policy using the global search.
Submit a Claim
You can begin the process in one of two ways on the Agent Portal.
- Click on the Policy on the Policy menu. Select ‘Submit a Claim’ from the dropdown menu.
- On the Policy Details page, select ‘Submit a Claim’.
Confirm & Submit Claim Details
- Complete the two pop-up screens by entering the Submitter Details and Claims Details. Confirm your entry and submit.
- An email is generated to the Property & Inland Marine Claims Division.
- The email box is monitored, and you can expect a response within approximately 2-3 hours.*
*However, claims that come in after 3PM Monday-Thursday and 2PM Friday are set up the following morning. After the claim is created, you can view real-time claim status updates directly from the Agent Portal Claim Details screen.
Functionality may vary by Business Unit and/or Policy Type.
Great American Insurance Group, 301 E. Fourth St., Cincinnati, OH 45202. Policies are underwritten by Great American Insurance Company, Great American Insurance Company of New York, Great American Alliance Insurance Company, and Great American Assurance Company, which are authorized insurers in all 50 states and the D.C. The Agent Portal may not be available at all times. The Great American Insurance Group eagle logo and the word marks Great American®, Great American Insurance Group® and GREATpolicy® are registered service marks of Great American Insurance Company. © 2020 Great American Insurance Company. All rights reserved.