hands typing on computer

CLAIMS

Claims Service and Expertise

When you need to make a claim, you want to work with experts who understand your loss and what to do. That’s why at Great American, our claims professionals specialize in the markets they serve. We'll pair you with claims professionals who have deep industry experience and understand your organization’s specific needs.

What do I need to report a claim?

  1. Your Name

  2. Your contact information (address, phone number and email)

  3. Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)

  4. A Great American policy number (as available)

  5. The type of loss – auto, property, workers comp, general liability

  6. Details of what happened

Report a claim

Other Contacts

Workers' Compensation Claims

Electronic Billing Information

Medical providers can submit bills directly through the Data Dimensions electronic billing system. If you have questions, contact Data Dimensions.

Claims Payments Via Electronic Funds Transfer

To receive Workers' Compensation claims payments electronically, complete this form, and email or mail it to our offices (as noted on the form).

Not sure where to go?

If you're not sure how to proceed, contact our Call Center team.

844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.

Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.

Additional Resources

Our claims professionals specialize in the markets they serve.

Store Self-Retracting Lifelines Fully Retracted: A Small Habit That Protects a Life-Safety System

Apr 21, 2026, 09:13 AM
Learn why storing self-retracting lifelines fully retracted helps protect the retraction mechanism, reduce damage, and support OSHA inspection requirements.
Learn why storing self-retracting lifelines fully retracted helps protect the retraction mechanism, reduce damage, and support OSHA inspection requirements.
Self-retracting lifelines
Learn why storing self-retracting lifelines fully retracted helps protect the retraction mechanism, reduce damage, and support OSHA inspection requirements.
Author : Great American Insurance Group
Social media title : Store Self-Retracting Lifelines Fully Retracted: A Small Habit That Protects a Life-Safety System – Loss Control – Great American Insurance Group
Open graph title : Self-Retracting Lifelines Fully Retracted: A Small Habit That Protects a Life-Safety System – Loss Control – Great American Insurance Group
Meta Title : Self-Retracting Lifelines Fully Retracted: A Small Habit That Protects a Life-Safety System – Loss Control – Great American Insurance Group
Published Date : Apr 16, 2025, 09:30 AM

Self-retracting lifelines (SRLs) — also known as self-retracting devices (SRDs) — are critical components of a personal fall protection system. They are engineered around a drum-wound lifeline that pays out and retracts under slight tension during normal movement, then locks automatically at the onset of a fall.

Because the retraction function is fundamental to how self-retracting lifelines are designed to operate, storage practices that compromise retraction can also compromise overall readiness. One small but important habit—storing self-retracting lifelines fully retracted when not in use—helps protect the internal mechanism, the lifeline itself, and the inspection process OSHA expects.

Why “Fully Retracted” Matters for Proper Operation of Self-Retracting Lifelines

1. Preserves the retraction mechanism that keeps the lifeline managed

Across the industry, manufacturers warn that leaving a self-retracting lifeline out for extended periods can contribute to premature wear or weakening of internal retraction components. Even when an SRL appears to be in acceptable condition, degraded retraction performance may show up as sluggish rewind, inconsistent line tension, or abnormal behavior.

These are all indicators that should trigger closer inspection and, if necessary, removal from service. Storing self-retracting lifelines fully retracted helps maintain the integrity of the retraction mechanism that controls payout and lock-up performance during use.

2. Reduces preventable lifeline damage and contamination

OSHA requires fall protection components — including self-retracting lifelines — to be protected from being cut, abraded, melted, or otherwise damaged. When an SRL is stored with the lifeline extended, more of the line is exposed to the work environment, where it may come into contact with sharp edges, hot work, grit, oils, chemicals, or other degrading elements.

Storing the lifeline fully retracted keeps more of the line inside the device housing and out of conditions OSHA guidance expects employers to identify and control, helping reduce preventable damage between uses.

3. Supports OSHA inspection expectations and training programs

OSHA requires personal fall protection systems to be inspected before initial use during each work shift for wear, damage, and deterioration, with defective components immediately removed from service. OSHA’s non-mandatory guidelines also emphasize training on proper use, inspection, and storage of fall protection equipment, as well as adherence to manufacturer instructions.

Storing self-retracting lifelines fully retracted directly reduces the likelihood of “between-shift” damage that later appears during pre-use inspections. Training programs should reinforce retracted storage as part of normal handling and care.

“Fully Retracted” Also Means “Retracted Correctly”

A common failure mode isn’t whether a self-retracting lifeline is retracted—but how it’s retracted.

Uncontrolled snap-back (often called “freewheeling”) can:

  • Damage internal retraction components
  • Jam the lifeline
  • Cause hooks or connectors to slam into the housing

For this reason, manufacturers consistently advise controlled retraction, rather than allowing the lifeline to whip back into the device.

For longer self-retracting lifelines, or permanently installed systems where retrieving the hook is difficult, manufacturers recommend using a tag line. A properly used tag line allows the lifeline to retract fully at a safe, controlled speed while preventing internal damage or hazardous snap-back.

Practical Storage Guidance for Self-Retracting Lifelines

While details vary by manufacturer, most storage instructions for self-retracting lifelines align around three key principles:
  • Store SRLs in a clean, dry location, away from heat, light, UV exposure, excessive moisture, oils, chemicals, vapors, and other degrading elements
  • Ensure the lifeline is fully retracted into the device when not in use
  • Handle the lifeline to avoid uncontrolled retraction and protect it from environmental and process-related damage OSHA expects employers to prevent

Following these practices helps preserve performance, extend service life, and support compliance with inspection and training requirements.

A Simple “Between-Use” Checklist for the Field

Use this quick checklist to reinforce proper handling of self-retracting lifelines between shifts:

  • Retract the lifeline fully before storage (do not leave the line paid out)
  • Retract under control (avoid snap-back or freewheeling)
  • Store clean and dry, away from heat, UV/light, moisture, oils, chemicals, vapors, and other degrading elements
  • Protect lifelines from cuts, abrasion, melting, and other damage as required by OSHA
  • Perform the required pre-use inspection each work shift and remove defective equipment from service

Sources


Categories :
  • Construction Safety
  • Employee Wellness
  • Loss Control
  • Workplace Safety
Tags :
Divisions :
  • Loss Control
Workers wearing safety harnesses use a self‑retracting lifeline while working at height on a steel structure.