A claim is an insurance policy’s “moment of truth.” We are proud of our claims team expertise and their adept nature of service, which sets us apart in the marketplace. Our claims employees hold an average of 21 years of experience and designations such as Senior Claims Law Associate and Associate in Claims.

To ensure the best service possible, please have your policy number available when you contact us.

Mail

Great American Insurance Group
Specialty Human Services
Claims Department

P.O. Box 1997
Cincinnati, OH 45201

Online

Use our

Claims can be reported 24 hours a day, 7 days a week, 365 days a year

By Phone

Toll Free: 888-317-4828
Fax: 888-307-3180

Email

specialtyhumanservicesclaims@gaig.com

Cyber Claims
Toll Free: 866-750-4216
CyberClaim@gaig.com

Claims Contacts

Doug Svenkerud, JD, CPCU
Divisional Senior Vice President
513-287-8170
800-254-5482
dsvenkerud@gaig.com

Casualty Claims

Keith Hammersmith, JD, CPCU, ARM, AIC, ASLI
Divisional Assistant Vice President
513-287-8155
866-638-2157
khammersmith@gaig.com

Property Claims

Jon Mauer
Divisional Assistant Vice President
513-287-8168
800-368-9477
jmauer@gaig.com